Care Coordinator

Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

We are seeking a dedicated, compassionate and highly organised Care Coordinator to join our dynamic team in Hayling Island, United Kingdom. You will play a central role in coordinating our Care Professional team and ensuring that clients receive consistent, high-quality, person-centred care. The role requires excellent organisation, communication and problem-solving skills, particularly in responding to real-time changes in client needs and Care Professional availability.

Key Responsibilities

• Lead and manage the Care Professional rota, ensuring all client visits are appropriately and consistently covered. Balance client needs, continuity of care, Care Professional availability, skills and workloads to create an effective and sustainable schedule.

• Manage the rota in real time, responding promptly to sickness, cancellations, changes in Care Professional availability and changing client needs, while minimising disruption and maintaining continuity and quality of care.

• Coordinate and optimise care plans, ensuring care remains person-centred, responsive and aligned with each client's individual needs and preferences.

• Monitor client needs and care delivery, identifying emerging concerns and working closely with the Care Manager, clients, families and Care Professionals to make appropriate adjustments.

• Maintain accurate and up-to-date records, including care plans, schedules, client information and other documentation, ensuring compliance with company policies and regulatory requirements.

• Communicate effectively with clients, families and Care Professionals, ensuring changes to schedules, care requirements and other important information are communicated clearly and promptly.

• Support quality, compliance and continuous improvement, contributing to safeguarding, regulatory requirements and initiatives that strengthen the quality and consistency of care.

• Provide administrative and on-call support, including reporting, data entry and responding to urgent coordination needs to help ensure uninterrupted care delivery.

• **Exceptional problem-solving abilities**: Demonstrated capacity to analyse complex situations, identify practical solutions, and make sound decisions in real-time, particularly in dynamic and demanding environments - **Strong interpersonal and collaborative skills**: Proven ability to build effective relationships with clients, families, healthcare professionals, and colleagues; excellent communication skills with the capacity to interact with empathy and professionalism across all levels - **Proven ability to thrive under pressure**: Experience managing multiple competing priorities, responding calmly to challenging situations, and maintaining composure whilst delivering high-quality care coordination
• Previous experience in care coordination, scheduling, or healthcare administration, preferably in a fast-paced care setting - Proficiency in scheduling software and Microsoft Office programmes - Excellent organisational and time management skills, with the ability to multitask and prioritise effectively - Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications
• Keen attention to detail and accuracy in record-keeping and documentation - Knowledge of healthcare regulations and standards - Valid driving licence and access to own vehicle, as local travel will be required - Willingness to undergo a DBS check and any required training - Experience in office administration is desirable

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.