Care Coordinator - Home Care Sector

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

Our office in Crawley was established 2016, we are looking for a Care Coordinators to join our dynamic office team.

This position will command a salary of upto £28,000 per annum, depending on experience, aptitude and compatibility of the candidate.

Managing the rota's for care professionals will not be your sole responsibility, you will need to play far greater and integrated role within a dynamic fast paced team.

Previous knwoledge of working with Access Care Planning and Access People Planner systems, although not essential will be an advantage.

You must have previous care experience within the Domiciliary Care sector, have a valid driving license, and live within a 15km radius of Crawley to be eligible for this position.

WE DO NOT OFFER SPONSIRSHIPS OF WORK VISAS! DO NOT APPLY IF YOU DO NOT ALREADY HAVE A A RIGHT TO WORK IN THE UK.

We're looking for a compassionate and organised Care Coordinator to join our team in Crawley, United Kingdom. This role will be responsible for overseeing care services in the Crawley, Horley and East Grinstead areas, ensuring our clients receive the highest quality of care whilst supporting our dedicated Care Professionals.

• Liaise between clients, Care Professional teams, and third-party entities such as GP practices to maintain clear communication and address care needs promptly.
• Prepare and maintain rotas, taking into account travel time, holidays, training, and last-minute changes.
• Develop and maintain excellent relationships with both clients and Care Professionals to ensure positive experiences.
• Collaborate with the recruitment manager to ensure sufficient staffing levels are met.
• Work closely with the Carepro's to resource and schedule new and existing care packages in a timely manner.
• Maintain accurate client and Care Professional information in electronic scheduling and monitoring systems.
• Ensure all care plans and documentation comply with regulatory and internal audit standards.
• Regularly audit electronic care notes and address any concerns regarding care needs promptly.
• Contribute to the continuous improvement of care services and operational processes.
• Coordinate and manage care schedules, ensuring efficient allocation of Care Professionals to meet client needs

• Excellent communication skills with the ability to build rapport quickly (Mandatory)
• Proficiency in IT systems, including Microsoft Office and virtual communication platforms (Mandatory)
• Prior working knowledge in care management applications such as Access Care Planning or Birdie (preferred)
• Prior working knowledge in care management applications such as People Planner or IQ Timecards (preferred)
• Level 3 NVQ in Health and Social Care or equivalent qualification (preferred)
• Experience in the domiliary care sector, delivering a range of personal care services
• Knowledge of legislation and regulations specific to Health and Social Care
• Strong organisational and time management skills
• Ability to learn and adapt to new technologies and software quickly
• Experience in coordinating rotas or schedules (desirable)
• Familiarity with CRM systems, particularly People Planner (preferred)
• Problem-solving skills and the ability to work under pressure
• Empathetic approach with a genuine passion for delivering high-quality care
• Full driving licence and access to a vehicle for travel within the territory
• Flexibility to meet the changing needs of the business
• Ability to work collaboratively in a team environment
• Keen attention to detail and commitment to maintaining accurate records

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

AS WE DO NOT OFFER SPONSIRSHIP UNDER THE SKILLED WORKER SCHEME PLEASE ONLY APPLY IF YOU HAVE THE RIGHT TO WORK IN THE UK.

Should you need further information about the job, please email [email protected]