Collections Agent

This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.

What you will love doing in this role

• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
• Meet operational and quality efficiencies
• Rehabilitate and educate customers with regards to their payment profile
• Provide an exceptional customer experience
• Negotiate payments from customers following the call script, within dialler time
• Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

What you’ll need to do this role

• Meet department objectives by achieving performance metrics (targets) set and collecting as per department standard
• Meet operational and quality efficiencies
• Rehabilitate and educate customers with regards to their payment profile
• Provide an exceptional customer experience
• Negotiate payments from customers following the call script, within dialler time
• Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally

What you'll need to do this role

• Matric / Grade 12 is essential.
• Relevant tertiary studies would be advantageous.
• Previous collections, call center, customer service, credit control, retail, or financial services experience would be advantageous.
• Strong negotiation and influencing skills.
• Excellent verbal communication and interpersonal skills.
• Ability to manage difficult conversations professionally and constructively.
• Computer literacy and experience working with customer management systems.
• Ability to work in a target-driven and performance-focused environment.
• Strong attention to detail and accurate record-keeping skills.
• Good problem-solving and conflict-resolution abilities.

Behaviors we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun