Client Services Representative & Receptionist

Primary City/State:

Category:

Shift:

Department:

Schedule: Full-Time, Monday-Friday, Day Shift

Additional Requirements:

• Must be flexible to work occasional evenings and weekends based on business needs.
• Must be willing to work at any of HonorHealth's conference center locations, including:
  • Shea Conference Center
  • Osborn Conference Center
  • Cowden Conference Center

What You'll Love About This Role: Join a dynamic team in a primarily daytime schedule while supporting a variety of meetings, events, and organizational initiatives across multiple HonorHealth locations. This role offers the opportunity to collaborate with diverse teams and contribute to a professional, service-oriented environment.

Work Environment: This position requires travel between HonorHealth conference center locations as needed and the flexibility to support occasional after-hours and weekend events.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Client Services Representative/Receptionist - Cowden position is responsible for providing receptionist and general office support for the 2nd shift operations of the Cowden Center. Provides excellent customer service to internal and external customers. Will provide office support relief to Health Management Services (HMS) department as needed.

ESSENTIAL FUNCTIONS

• Performs functions related to scheduling, coordinating, and setting up meetings and classes.
• Closes the Cowden Center building.
• Reconciles petty cash nightly as needed.
• Coordinates meetings for the Cowden Center, North Dining Room, NSSC 2nd floor conference room, NSSC Auditorium and the NSSC Cafeteria.
• Coordinates room reservations for meetings, classes, and special events, including utilizing Scheduler PLUS reservation software and Microsoft Outlook software.
• Registers community, physicians and volunteers for OSD classes utilizing Net Learning.
• Process all monies for community, physicians and volunteers for class registration.
• Register and process monies for birthing classes.
• Handles inquiries for classes and events in a professional manner. Is knowledgeable on all classes and events in order to answer questions and provides descriptions to callers as evidenced by observation.
• Maintains forms and records in accordance with the meeting.
• Determines Audio/Visual equipment and furnishings needs and assigns items to meetings in Scheduler PLUS - bringing conflicts due to over-booking to the attention of management.
• Accurately sets up Audio/Visual equipment and furnishings as needed including on-time delivery and pick-up.
• Determines equipment needs and coordinates appropriate rental company delivery and pick up when necessary.
• Prepares furnishings set-up drawings for Environmental Service staff as needed.
• Prints nightly the Audio/Visual set-ups report, the Furnishings set-ups report, and the Daily Activity listing of all meetings and leaves for Cowden Audio-Visual Tech or other assigned first shift staff.
• Emails Daily Activity and Weekly Activity reports to assigned recipients.
• Performs receptionist duties to support the department and management.
• Customers are greeted and directed appropriately according to specified standards as demonstrated by observation and feedback.
• Process monies as needed for Health Management Services.
• Handles all customers needs, internal and external, in a professional, friendly manner. Serves as a central information source for both the community and the network.
• Acts in a professional manner in accordance with departmental and HonorHealth standards and policies and procedures.
• Performs functions in support of Fiesta Presents accordance with HonorHealth standards.
• Handles sales transactions and keeps accurate records of items sold.
• Makes deposits.
• Updates master file of events, activities, employee discounts, and other related materials.
• May provide customer service to the following locations to ensure building needs are met: Treasure Trove, Cowden Center and other buildings assigned by Manager/Director.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required
• Other / Certificate Post high school education Vocational/Specialized Training Preferred

EXPERIENCE

• 6 months customer service or receptionist experience Required
• 1 year to 2 years experience in a customer service or receptionist role w/experience in audio/video set-up Preferred

LICENSE AND CERTIFICATIONS

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