Engineer II - System

Primary City/State:

Category:

Shift:

Department:

8:00am -5:00pm, with an after-hours and weekend on-call rotation.

Hybrid, must reside in Arizona.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Systems Engineer II is responsible for supporting and maintaining enterprise server platforms across Windows Server and/or Linux environments, with exposure to hybrid cloud technologies. This role focuses on operational support, lifecycle management, and troubleshooting within established standards and architectures. The Level II engineer works under guidance from senior engineers and contributes to projects and platform enhancements.

ESSENTIAL FUNCTIONS

• Implements and Supports Server & Hybrid Cloud Solutions: Deploys, configures, and maintains Windows/Linux server platforms and hybrid cloud components following established standards. Provides technical support and assists with troubleshooting moderately complex issues for stakeholders and end users.
• Technical Issue Resolution: Works with peers and vendors to resolve system issues, service requests, and workflow challenges.
• Technology Evaluation Assistance: Supports assessments of new technologies and provides input on improvements to enhance operations.
• Lifecycle Management: Apply patches, firmware updates, and version upgrades for server platforms.
• Automation: Maintain and update scripts for routine tasks using PowerShell or similar tools.
• Certificate Management: Support certificate generation and renewal processes in compliance with security standards.
• Security & Compliance: Follow hardening baselines and RBAC principles per InfoSec guidelines.
• Solution Documentation: Prepares and updates technical documentation for implemented solutions.
• Training Support: Assists in creating knowledge transfer materials for support teams
• Project Participation: Contribute to small-scale projects under guidance from senior engineers.
• Standards Compliance: Follows established change management, documentation, and project guidelines.
• Quality Deliverables: Ensures accuracy in documentation and solutions delivered.
• Professional Collaboration: Participates in team meetings and communicates effectively with peers and vendors.
• Quality Assurance & Change Control: Executes testing plans and validates changes according to procedures.
• Release Support: Assists with version release processes and compliance checks.
• Process Improvement: Suggests operational improvements and documents interface changes.
• Incident Response: Participate in incident triage and resolution for server platforms.
• Root Cause Analysis: Performs troubleshooting and workflow analysis to resolve technical issues.
• Operational Alignment: Ensures solutions meet organizational and regulatory requirements.
• Procedure Development: Updates documentation for Service Desk to improve resolution times.
• Action Plan Execution: Implements approved system changes and communicates updates to stakeholders.
• Cross-Team Collaboration: Works with other teams and vendors to resolve issues and optimize processes.
• Vendor Interaction: Assist with opening and managing support cases as directed.
• Technical Documentation: Maintain accurate operational procedures and configuration guides with diagrams & workflows.
• Training & Documentation Support: Assists in preparing training materials and release briefs.
• Data Quality Assurance: Validates data integrity for interfaces and conversions.
• Continuous Learning: Maintains awareness of industry trends and best practices
• Other Duties Assigned: Performs related tasks to meet the ongoing needs of the organization, including on-call participation and after-hours changes when required.

EDUCATION

• Other / Certificate Bachelor's Degree or 6 years of progressive work related experience:

  Technology or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of degree. Required

EXPERIENCE

• 4 years, Windows and or Linux/Redhat administration/engineering roles Required
• 1 year, Automation and or scripting experience (e.g. powershell, python, ansible) Preferred

LICENSE AND CERTIFICATIONS

• Microsoft: Windows Server Hybrid Administrator Associate, Azure Administrator Associate or Linux/Red Hat: RHCSA or LPIC-1/LPIC-2 Preferred
• CCNA/CCNP - Data Center or equivalent Preferred
• Powershell or Python or equivalent scripting cert Preferred
• ITIL v4 Foundations Preferred

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