IT Operations Engineer

• Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email
• Taking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the IT Leads
• Undertaking small sized IT projects as delegated by the IT Leads
• Supporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones
• Deployment of authorised software
• Supporting Microsoft Windows OS and Office products
• Supporting other 3rd party vendors software products
• User administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare
• Completing internal user moves of IT equipment
• Ensuring asset logs for equipment and users are maintained
• Ensuring licensing for all software purchased is recorded and maintained
• Document & share technical knowledge for both IT staff and end users
• Take part in on call rota system
• Work with 3rd party managed service providers e.g. LAN and WAN and software vendors
• Take the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity

Job description Job responsibilities

• Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email
• Taking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the IT Leads
• Undertaking small sized IT projects as delegated by the IT Leads
• Supporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones
• Deployment of authorised software
• Supporting Microsoft Windows OS and Office products
• Supporting other 3rd party vendors software products
• User administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare
• Completing internal user moves of IT equipment
• Ensuring asset logs for equipment and users are maintained
• Ensuring licensing for all software purchased is recorded and maintained
• Document & share technical knowledge for both IT staff and end users
• Take part in on call rota system
• Work with 3rd party managed service providers e.g. LAN and WAN and software vendors
• Take the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity

Person Specification

About You Essential

• At least 2 years' experience within an IT Service Desk or Helpdesk environment
• Experience working within an ITIL or similar service management framework
• Strong troubleshooting skills across Windows operating systems and Microsoft Office applications
• Experience with Active Directory user administration
• Knowledge of desktop and laptop hardware support
• Experience using IT Service Management tools
• Familiarity with remote support technologies
• Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory

Desirable

• Microsoft 365 administration and support
• Endpoint security and antivirus management
• Mobile device support including iOS and Android
• Backup and recovery technologies
• Virtualisation technologies
• DNS, DHCP and Group Policies
• VoIP or traditional telephony systems
• Healthcare or regulated sector experience

Person Specification About You Essential

• At least 2 years' experience within an IT Service Desk or Helpdesk environment
• Experience working within an ITIL or similar service management framework
• Strong troubleshooting skills across Windows operating systems and Microsoft Office applications
• Experience with Active Directory user administration
• Knowledge of desktop and laptop hardware support
• Experience using IT Service Management tools
• Familiarity with remote support technologies
• Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory

Desirable

• Microsoft 365 administration and support
• Endpoint security and antivirus management
• Mobile device support including iOS and Android
• Backup and recovery technologies
• Virtualisation technologies
• DNS, DHCP and Group Policies
• VoIP or traditional telephony systems
• Healthcare or regulated sector experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Horder Healthcare

Address

The Horder Centre

Crowborough

TN6 1XP

United Kingdom

Employer's website

https://www.horderhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Horder Healthcare

Address

The Horder Centre

Crowborough

TN6 1XP

United Kingdom

Employer's website

https://www.horderhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR

Recruitment Team

[email protected]

01892342891

Details

Date posted

21 October 2026

Pay scheme

Other

Salary

£26,325 to £27,222 a year

Contract

Permanent

Working pattern

Full-time

Reference number

J139-122735

Job locations

The Horder Centre

Crowborough

TN6 1XP

United Kingdom

Job overview

This is more than a traditional support role. We are continually evolving the way technology services are delivered across Horder Healthcare and are investing in digital solutions that support the future of healthcare. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you

Main duties

• Acting as a first point of contact for IT support requests via phone, email and face-to-face interactions
• Taking ownership of incidents and service requests through to successful resolution
• Diagnosing, troubleshooting and resolving hardware, software and system issues
• Escalating complex issues where appropriate and working collaboratively with IT colleagues and third-party suppliers
• Supporting and maintaining a diverse technology environment including Windows devices, mobile technology, printers and telephony systems
• Managing user accounts across various platforms, including Active Directory and Microsoft 365
• Deploying and supporting authorised software applications
• Maintaining accurate asset and licensing records
• Assisting with IT projects and service improvements
• Creating and sharing technical documentation and user guidance
• Participating in on-call and shift rotas as required
• Identifying opportunities to improve systems, processes and the overall digital experience for colleagues