Technical Lead - Salesforce

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

As a Technical Lead you will be responsible for collaborating with the project stakeholders including Consultants, Development Leads, Business Analysts, Technical Architects, Project Managers, end customers, and 3rd party vendors to analyze the requirements, and risks, suggest/discuss solutions, and get the same implemented.

What you’ll do

• Own the technical delivery of Salesforce projects, from solution design through development, deployment, and go-live.
• Lead technical discovery and design sessions with clients, translating business requirements into scalable Salesforce solutions and client-ready technical documentation.
• Provide technical roadmap, architecture, and platform guidance to project teams and stakeholders.
• Lead and mentor a team of 2-5 developers, delegate work, review deliverables, and ensure development quality and coding standards.
• Own the development lifecycle, including technical plans, risks, dependencies, timelines, and resource management.
• Partner closely with Project Managers, Solution Consultants, and clients to align technical delivery with project goals, budgets, timelines, and expectations.
• Serve as the technical bridge between development teams, project leadership, and client stakeholders.
• Drive Agile/Scrum delivery and adapt technical plans based on changing business and project needs.
• Ensure appropriate technical documentation, knowledge transfer, code quality, and development best practices are maintained.
• Act as a Salesforce technical advisor and SME, supporting solution discussions, business development, and complex technical challenges.
• Stay current with Salesforce platform capabilities, architecture patterns, and emerging technologies.

Who you are

• A hands-on Salesforce technology leader with strong experience in solution architecture, design, and development.
• Experienced in building custom Salesforce solutions using Apex, Visualforce, Lightning/LWC, integrations, web services, and data migration.
• Strong understanding of Salesforce architecture, platform limitations, governor limits, APIs, security, data, and integration patterns.
• Experienced with Sales Cloud and Service Cloud, with exposure to Marketing and Experience/Community Cloud.
• Comfortable working across the full Salesforce implementation lifecycle, from discovery and architecture through development and deployment.
• A strong communicator who can translate complex technical concepts into clear business outcomes.
• Confident leading technical discussions with senior clients and influencing stakeholders toward the right solution.
• Comfortable operating in a fast-paced consulting environment with changing priorities and ambiguity.
• A collaborative leader who enjoys mentoring teams while remaining hands-on with technology.

What you bring

• 10+ years of consulting/technology experience, including 7+ years of Salesforce experience.
• Proven experience as a Technical Lead / Technical Architect on enterprise Salesforce implementations.
• Strong experience designing and delivering complex Salesforce solutions and integrations with third-party/customer systems.
• Multiple successful Salesforce implementation projects using Agile/iterative methodologies.
• Strong understanding of Salesforce architecture and the broader CRM ecosystem.
• Experience leading technical design sessions, defining deliverables, and producing technical documentation.
• Ability to translate business requirements into technical solutions and scalable architectures.
• Strong leadership, stakeholder management, analytical, and problem-solving skills.
• Experience participating in business development / pre-sales discussions as a Salesforce SME.
• Active Salesforce certifications, or willingness to obtain relevant certifications.
• Bachelor’s degree or equivalent professional experience.
• Excellent verbal and written communication skills.
• Willingness to travel to client sites when required.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.