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Salary
≈ $56k – $97k per year (Estimated)
Location
In office (San Francisco)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Oct 15, 2026. Hornblower Canada Company scores A on the Alion truth index.

Overview
Company
Impact
Profile match
Hornblower Canada Company is a premier marine tourism operator renowned for managing the iconic boat tours on the Canadian side of Niagara Falls. The organization welcomes millions of visitors each year aboard its modern catamaran vessels to deliver breathtaking, up-close sightseeing experiences of the natural wonder. Headquartered in Niagara Falls, Ontario, the enterprise combines exceptional hospitality with a steadfast commitment to environmental sustainability and safety.

Position Summary:

The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock. Union environment with bid schedules.

Duties and Responsibilities:

Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures 

Prepare SEAT for daily operations prior to beginning of the shift

Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame

Actively monitor and maintain a safe environment for visitors riding the tram and de -boarding

Maintain, within safety guidelines, SEAT arrival and departure schedules 

Advise visitors, as necessary, of site safety 

Strictly follow driving guidelines outlines in the National Park Service SOP 

Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner

Complete all training courses deemed appropriate to SEAT Driver job

Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise.

Monitor and maintain a safe environment for riders and visitors walking on roadways.

Other duties as assigned.

Requirements & Qualifications:

Must have a valid, state-issued Driver’s License 

Must have clean driving record 

Preemployment Background - must be cleared 

Must have 2 years customer service experience 

TWIC required

Must demonstrate good driving skills

Must have excellent verbal and written communication skills, including conflict resolution skills

Knowledge of another language in addition to English is preferred

This position conducts random drug screenings 

Open schedule and ability to work any assigned schedule, including holidays and weekends

Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm.  Shifts are 8 hours.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

#AlcatrazCityCruises

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