Front Office Agent_Lech Austria

Responsibilities:

• Welcoming guests upon arrival and assisting with check-out procedures
• Identifying guest preferences, needs, and special requests prior to arrival
• Informing guests about hotel facilities and promoting hotel services
• Respond to guest inquiries promptly via phone, email, or other communication channels
• Process and confirm reservations efficiently, ensuring accuracy in details such as dates, rates, and special requests
• Update and maintain the property management system (PMS) with all bookings and changes
• Responsible to provide customer focused service to the guests
• Excellent cooperation with other hotel departments

Qualifications

• Degree in Hospitality/ Tourism.
• 2-3 years minimum experience as a Front Office employee in a 4* or 5* Boutique Hotel or Resort.
• Experience in handling online reserations or walk in guests.
• Excellent command of both English and German language is essential.
• Very good knowledge of a second foreign language will be considered as an asset.
• Self-motivated, enthusiastic and customer oriented.
• Excellent PMS and MS Office skills.
• Well-groomed with strong communication and interpersonal skills.
• Teamwork spirit.

An attractive package of benefits is offered according to qualifications. 

Accommodation & meals are provided.