Digital Transformation Strategic Program Manager

Description -

Job Summary

This role is responsible for managing and leading key quality programs across multiple functions and teams, driving a culture of continuous improvement through AI-powered workflows, intelligent automation, and digital transformation initiatives. The role directs program strategy, budgets, resource allocation, and requirements while assessing risks and developing mitigation strategies - with a focus on scaling outcomes through technology-enabled solutions. The role ensures alignment with the business unit's strategic vision for support experience transformation, communicates with stakeholders at all levels, collaborates with internal partners, and evaluates program plans for compliance and digital readiness.

Responsibilities

• Manages and leads a program involving multiple functions and project teams to promote quality culture and drive the quality improvement process for a product or service offering.
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Identifies potential risks or issues with quality project implementations and proactively drives risk communication with internal and external stakeholders.
• Provides subject matter expertise to program stakeholders within the division to solve complex programs/issues.
• Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization. Education & Experience Recommended
• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field. Preferred Certifications
• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO)-

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