Quality Program Manager (QPM)

Description -

Job Summary

The Quality Program Manager (QPM) is responsible for end-to-end quality ownership of HP products across the entire product lifecycle, from New Product Introduction (NPI) through Early Product Life (EPL) and Continuing Life phases.

The QPM serves as the central owner for quality issue detection, prioritization, and resolution, leveraging customer field data, telemetry, call/service data, and field test programs (Beta / Delta / CET). The role drives cross-functional teams to identify root causes, implement corrective actions, and reduce customer impact and warranty cost, while improving overall product reliability and customer experience.

Key Responsibilities

Product Quality Ownership Across Lifecycle

• Own and monitor product quality status from NPI through End-of-Life (EOL)
• Manage quality activities across:
  • NPI phase (Beta, Delta, CET until VR / Release checkpoints)
  • Early Product Life (EPL) (post-launch through solution performance checkpoint)
  • Continuing Life (steady-state quality & warranty performance)

Field & Telemetry Data Analysis

• Analyze customer field data, including:
  • Call Center and Service Event data
  • Telemetry / AutoSend event data
  • Warranty and AIR metrics
• Identify early quality signals and anomalies
• Quantify financial impact of quality issues to prioritize actions

Issue Prioritization & Execution Leadership

• Own and maintain top quality issue lists (e.g., QOL / Top Opportunities)
• Lead structured investigations using defined quality processes (QCA, IRM, EPL reviews)
• Drive root cause analysis and corrective actions across:
  • R&D / Firmware / Hardware Engineering
  • Manufacturing & Supply Chain
  • Service & Support organizations

Field Test & customer Experience Programs

• Lead or support customer-facing field test programs:
  • Beta (early MT engines)
  • Delta (Transactional or Contractual)
  • CET (Customer Experience Test)
• Ensure unresolved issues clearly transfer into EPL ownership
• Capture customer feedback and drive quality improvements upstream before mass production

Cross-Functional & Executive Communication

• Facilitate regular quality forums with Operations, R&D, PSM, MPS, TME, and Service
• Prepare and present quality status, risks, and trends to management
• Ensure alignment and closure of corrective actions with clear ownership and timelines

• Continuous Quality Improvement & Cost Reduction

  • Drive warranty reduction, AIR improvement, and defect prevention
  • Support upstream design and process improvements for future platforms
  • Enable early detection and prevention of systemic quality issues

• Qualifications

  Required

  • Bachelor’s degree in Engineering (Mechanical, Electrical, Systems, or related field)
  • 5+ years experience in Quality, Engineering, Manufacturing, or Program Management
  • Strong experience with:
    • Quality data analysis (field data, warranty, telemetry)
    • Structured problem-solving and root cause analysis
  • Proven ability to lead cross-functional teams without direct authority
  • Excellent communication skills for technical and executive audiences

• Preferred

  • Experience with:
    • NPI / EPL quality processes
    • Field test programs (Beta / Delta / CET)
    • Printer, PC, or complex electromechanical products
  • Working knowledge of:
    • Warranty systems, AIR metrics, and service data analysis
    • Manufacturing, supply chain, or service operations
  • Strong analytical mindset with the ability to translate data into business decisions

• Knowledge & Skills

  • Strong understanding of product quality management across the full product lifecycle (NPI, Early Product Life, and Continuing Life)
  • Knowledge of field test methodologies (Beta, Delta, CET) and their role in early defect detection and customer experience validation
  • Familiarity with hardware, firmware, and electromechanical systems, including manufacturing and supply chain interactions
  • Strong root cause analysis and structured problem-solving skills (trend analysis, prioritization, corrective action tracking)
  • Capability to quantify customer impact and financial impact of quality issues to drive prioritization

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "