Technology Services Category Manager

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Job Summary

The Technology Outsourced Services (TOS) category encompasses a broad range of subcategories that cover non-product spend areas critical to HP’s business operations. This category specifically includes sourcing and management of outsourced IT services and solutions including Application Development and Implementation, Application Maintenance and Support, Infrastructure Services, and Cybersecurity services. Additionally, the Business Administration subcategory entails PM/PMO services, backoffice administrative services, and general analytics. Category Managers in this area focus on optimizing supplier relationships, ensuring service excellence, and driving innovation to support HP’s technology infrastructure and operational efficiency.

• This role is responsible for leading a complex supply chain sub-category, developing and executing sourcing strategies aligned with the organization's strategic goals, and conducting in-depth data and industry analysis. The role collaborates with senior stakeholders and managers to understand business priorities and influence the industry and marketplace within moderately complex categories. The role involves leading supplier selection activities, negotiating contracts, and managing day-to-day operations of large, moderately complex suppliers. The role identifies challenging contract risk areas and advises senior leaders on risk mitigation. Responsibilities
• Leads a complex individual supply chain sub-category and assumes responsibility for the development and execution of sourcing strategies that contribute to the achievement of strategic vision and goals.
• Conducts complex data and industry analysis, including costs analysis, competitive analysis, etc., and reports results to senior management to aid in data-driven decision making.
• Liaises with senior stakeholder to understand business priorities and translate them into supply chain strategies, and influences the industry and marketplace within moderately complex marketplace categories.
• Collaborates with cross-functional teams to analyze existing business processes and develop and utilize supply chain, business, and financial modeling tools.
• Drives supply base optimization by leading complex supplier selection activities and negotiating acceptable contracting outcomes using known solutions.
• Holds responsibility for day-to-day operations of large, moderately-complex suppliers, and partners with them in minor strategic development.
• Collaborates with senior management to ensure that the company's procurement policies are followed and that compliance metrics are met or exceeded.
• Identifies challenging contract risk areas using cause and effect thinking, advises senior level business leaders on all contract risk areas, and provides inputs on risk mitigation, business continuity, cost management and operations strategies.
• Assesses current and evolving business models in the marketplace, and leverages the insights to engage with stakeholder managers and grasp business priorities and translate them into actionable procurement plans. Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in procurement, supply chain, or a related field. Preferred Certifications NA Knowledge & Skills Strong knowledge of indirect categories such as labor-based outsourced IT services

• Expert-level negotiation and business strategy capabilities
• Proven ability to influence and consult with executives and senior stakeholders
• Ability to provide innovative solutions to complex issues
• Deep knowledge of supply chain, financial modeling, and business strategy tools
• Exceptional communication, analytical thinking, and problem-solving skills
• Experience managing complex supplier ecosystems and delivering transformational outcomes
• AI Fluency Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital and AI Fluency • Customer Centricity

Data Analytics

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO)-

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