VP, EMEA Customer Operations & Logistics

Description -

HP is advancing a major supply chain transformation to become more agile, digitally enabled, resilient, and customer focused. The Vice President, EMEA Customer Operations and Logistics will lead Customer Operations and Logistics across a diverse region spanning mature and emerging markets, multiple routes to market, complex regulatory environments, and varied customer expectations.

The organization owns the post-sales Order-to-Cash lifecycle across EMEA, from order management and customer execution through transportation, delivery, invoicing, and issue resolution. The successful executive will oversee a highly outsourced logistics ecosystem while modernizing the operating model, strengthening regional service and cost performance, and creating consistent execution across countries and sub-regions.

This is a transformation mandate, not a maintenance role. The leader will integrate physical operations with digital innovation, simplify regional complexity, improve resilience, and build scalable capabilities that support growth while maintaining business continuity and a differentiated customer experience.

Key Responsibilities

· Lead all aspects of EMEA Order-to-Cash operations, including order management, customer operations, logistics, transportation, delivery, invoicing, and operational issue resolution.

· Define and execute the EMEA customer operations and logistics strategy in alignment with global supply chain priorities and country and market requirements.

· Drive regional network optimization, including distribution-center footprint, transportation flows, cross-border movements, inventory positioning, final-mile models, and regional fulfillment strategies.

· Oversee a highly outsourced logistics network through strong governance, strategic supplier management, contract performance, service-level management, cost discipline, and continuous improvement.

· Modernize logistics and customer operations through Transportation Management Systems, automation, advanced analytics, end-to-end visibility, AI-enabled workflows, and agentic solutions.

· Create greater standardization across EMEA while appropriately addressing market, customer, regulatory, customs, tax, trade-compliance, data-privacy, and language requirements.

· Strengthen operational resilience through scenario planning, business continuity, risk management, capacity planning, and proactive mitigation of geopolitical, labor, carrier, customs, and infrastructure disruptions.

· Partner closely with EMEA Sales, Finance, Procurement, Planning, Global Trade, Tax, Legal, IT, and Customer Support to improve the customer experience and business outcomes.

· Serve as the executive face of EMEA Customer Operations and Logistics with strategic customers, distributors, channel partners, and logistics providers.

· Balance customer service, logistics cost, cash, inventory, and operational performance while supporting growth and reliable revenue execution.

· Build, develop, and mentor a high-performing, inclusive, and geographically distributed leadership team with strong succession pipelines and clear accountability.

· Champion a culture of urgency, ownership, simplification, continuous improvement, operational excellence, and fact-based decision making.

Experience and Professional Qualifications

· 15+ years of progressive leadership experience in supply chain within large, complex, multinational organizations.

· Significant experience leading across EMEA or another highly diverse, multi-country region, including mature and emerging markets and multiple routes to market.

· Demonstrated success engaging senior executives, strategic customers, channel partners, distributors, employee representatives where applicable, and external providers.

· Strong financial and business acumen, including cost-to-serve, productivity, working capital, investment prioritization, and business-case ownership.

· Bachelor's degree or equivalent experience required; advanced degree in supply chain, engineering, operations, or business is preferred.

· Fluency in English required; additional EMEA languages are advantageous.

· Highly desired experience:

o Deep expertise across Order-to-Cash processes, customer operations, order management, fulfillment, transportation, distribution, and logistics execution.

o Proven experience leading large-scale logistics and operating-model transformations, including network redesign, distribution optimization, warehouse transitions, and service-provider change.

o Substantial experience managing outsourced operations and complex third-party logistics relationships through governance, commercial discipline, and performance management.

o Experience implementing TMS, automation, AI, advanced analytics, visibility platforms, or other digital supply chain technologies.

o Strong understanding of cross-border logistics and the ability to work effectively with Global Trade, Customs, Tax, Legal, Security, and regulatory stakeholders.

Leadership Competencies

· Regional transformation leadership: Sets a compelling direction, challenges legacy assumptions, and translates strategy into sequenced, measurable execution across diverse markets.

· Customer and commercial orientation: Understands customer economics and expectations and balances service differentiation with cost, cash, and operational discipline.

· Operational and technical credibility: Brings depth in logistics networks, Order-to-Cash operations, outsourced delivery models, systems, data, and process excellence.

· Digital and AI fluency: Uses technology, automation, analytics, and AI to simplify work, improve decisions, and create scalable operating capabilities.

· Enterprise influence: Builds alignment across global, regional, market, and functional stakeholders without relying solely on formal authority.

· Inclusive people leadership: Leads effectively across cultures, geographies, and time zones; builds strong teams, accountability, and succession depth.

· Resilience and judgment: Makes timely decisions in ambiguity, anticipates risk, communicates transparently, and protects customers and business continuity.

· Executive presence: Represents the company credibly with senior customers, partners, and leaders and removes complexity through concise, proactive communication.

Impact & Scope

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

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Equal Opportunity Employer (EEO)-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "