Asso. Project Manager, Client Connectivity

The role of Associate Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Role responsibilities:

• Provide support in pre-mandate consultation and project management for our diverse client base, utilizing your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organizational designs to assist in managing multiple client projects effectively.
• Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
• Own client communication throughout the project lifecycle and beyond on simple NTB projects. Assist in client communication throughout the project lifecycle and beyond on complex NTB projects.
• Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Complete necessary internal forms related to fulfilment processes, including billing documents, accurately and promptly.
• Own E2E management of fulfilment requests with downstream operations teams via relevant mechanisms such as Clientsphere, email or another workflow tool specified by the project team.
• Contribute to continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Assist in streamlining documentation processes using tools like GDOCs to ensure accurate and timely delivery.
• Continuously adapt to balance and prioritise different demands of the team.
• Stay updated on the latest developments in payments products and technology.
• Maintain a balanced approach to work and life, even when under pressure.

Qualifications:

• Bachelor’s or master’s in finance, economics, or other related fields.
• Experience in building effective client relationships and stakeholder management.
• Ability to own end-to-end project management on simple NTB projects.
• Proficiency in banking payments and liquidity product knowledge.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes.
• Previous exposure to project management tasks or relevant qualifications is a plus.