Associate Director, Software Engineering

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering.

Business: IWPB Technology

Principal responsibilities

• Lead, coach and develop the engineering team through recruitment, performance management, career development and succession planning.
• Define engineering roadmaps and delivery priorities for platform enhancements and market rollouts, balancing team capacity, dependencies, technical debt and service continuity.
• Guide architecture across Kamailio call routing, Asterisk-based IVR, Java orchestration services and cloud contact-centre integrations, maintaining clear component responsibilities and customer-context continuity.
• Coordinate voice-bot, recording, real-time transcription and agent-assistance integrations with partner teams, defining appropriate service boundaries and fallback behaviour.
• Establish engineering standards for code review, automated testing, performance, failover and recovery, including safe configuration changes and rollback readiness.
• Oversee production readiness, monitoring and incident escalation, ensuring root-cause investigations lead to measurable reliability improvements.
• Drive secure cloud delivery and automation, including open-source approval, vulnerability assessment, patching and controlled release practices.
• Establish clear responsibilities across first-line support, platform support and engineering, using cross-region knowledge transfer and runbooks to sustain support coverage.

Requirements

• Experience managing software-engineering teams, including coaching, performance management and developing specialist technical capability.
• Strong understanding of Session Initiation Protocol (SIP), Voice over Internet Protocol (VoIP), call routing and interactive voice services.
• A software-engineering background sufficient to guide C/C++ components, Java-based services and Linux troubleshooting, and evaluate complex technical decisions.
• Understanding of distributed-system integration, including service interfaces, caching, configuration consistency and the separation of signalling and media flows.
• Experience leading delivery from requirements and architecture through testing, deployment and production support, including controlled migrations or service transitions.
• Ability to oversee service reliability, capacity planning, observability and incident management for customer-facing platforms.
• Sound understanding of security, open-source software governance and the protection of customer information in voice, recording and transcription services.
• Strong written and spoken English, with the ability to influence stakeholders, communicate technical risks clearly and coordinate delivery across teams and locations.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***