Manager - Data and Analytics

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Data and Analytics.

Principal responsibilities

The scope of work will include but may not be limited to:

Impact on the Business

• Commercialize business analytics to support business strategy and create business outcome.
• Provide comprehensive innovative and analytical solutions capitalizing advanced data and analytics capabilities.
• Design and develop data products that business/ frontline/ customer can consume directly to drive commercial outcome.
• End to end project management with cross team collaboration.

Leadership & Teamwork

• Support to drive customer-centric leads perfor-mance with test and learn culture embedded to de-liver commercial outcomes.
• Use analytics to drive communication design and enable deployment of advanced communication toolkits for personal and relevant communications.
• Collaborate across all internal (Data & Analytics cross tribe) and external (e.g. cross market) stakeholders to embed data-driven insights and business decisions.
• Actively participate and enable key initiatives for AMH RBW.

Operational Effectiveness & Control:

• Execute industrialized processes to serve busi-ness analytics and customer communications.
• Adopt tools to optimize resource vs activities.
• Adopt best practices and standards of analytics and communications.
• Align governance and controls towards Group’s standards in a progressive approach.

Requirements

We seek highly motivated specialists who have the following experience and qualifications to join our dynamic organi-zation

• Minimum 6 years’ experience in one or multiple skills in business analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products.
• Proven experience in one or more of: customer segmentation, portfolio analytics, pricing analytics, digital mar-keting, data science, use of open-source data in analyses.
• Familiarity with analytics/visualization tools such as Python, SQL/BigQuery. Tableau/QlikSense/Looker studio, hands-on experience on cloud environments such as AWS, Google Cloud Platform (GCP) is a plus.
• Knowledge of relevant AI/ GenAI tool and experience in applying to data & analytics would be a plus.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Good problem solving skills, exhibit self-motivated, self-starter behaviors.
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.
• Strong team player; able to work with members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.