Team Lead - Client Implementation and Integration

If you’re looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role Summary

HSBC Global Payments Solutions (GPS) as a Team Lead within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of a Team Lead in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

Principal Accountabilities and Responsibilities

• Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
• Lead pre-mandate and Request for Information RFI/ Request for Proposal RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using Global Documents GDOCs to ensure accurate and timely delivery, minimising friction.
• Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Drive accountability within the team to ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Act as a role model and escalation point for the team, providing training, support and guidance.
• Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.
• Lead and guide a team within Client Connectivity, tracking projects assigned, handling escalations, and ensuring adherence to project management best practices.
• Motivate and inspire positive communication within the team to achieve goals effectively.
• Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward.
• Present regularly on town halls and exchanges, cascading relevant team updates across Europe.
• Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment.
• Keep abreast of industry trends and changes.

Skills & Capailities

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
• Demonstrated leadership and team management skills.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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