Application Support Engineer

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions.

Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations.

The L2 Application Support Analysts / Engineers are responsible to manage production incidents on HSBC private banking core banking platform - Avaloq.

The pay range for this role is 17 500 PLN – 23 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Zakres obowiązków

• Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed.
• Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process.
• Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged.
• Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.
• Own EOD batch processing in the production environment.
• Conduct daily health checks and application monitoring.
• Manage end-user expectations and maintain clear, regular communication with relevant stakeholders.
• Support a shift-based operating model, including UK shift coverage, weekend on-call, and ad hoc weekend support as required

Wymagania

• 5+ years’ IT experience in comparable application/support roles within the banking domain. Bachelor’s/Graduate degree.
• Knowledge of the Avaloq Front Platform.
• Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
• Proficiency in PL-SQL and basic knowledge of Oracle DB.
• Experience in handling production batch using tools like Control-M, Autosys, Zena (used in this role).
• Understanding of ITIL processes: Incident, Problem, and Change Management.
• Excellent analytical and problem-solving skills. Clear, effective communication skills, with the ability to engage internal/external stakeholders and end users.
• Fluency in spoken and written English

• Avaloq ACP certification.
• ITIL Foundation certificate.
• Scripting experience is an added plus i.e. shell scripting

Tech stack

• Unix
• Linux
• Oracle DB
• ITIL
• Control-M
• Communication skills
• Shell