Digital Transformation Solutions Specialist

Duties:

• Engage with local teams and telecom operators to identify business challenges and opportunities based on customer feedback and market data (e.g., financial reports, Ookla reports, and industry research);
• Analyze customers’ explicit and implicit requirements to identify market opportunities and key accounts with high business potential;
• Conduct competitive benchmarking against other vendors in the market and prepare comprehensive analysis and recommendation reports;
• Identify opportunities to enhance service offerings and improve market competitiveness.
• Act as a key point of contact for customers, understanding business and service requirements and providing appropriate solutions;
• Lead the end-to-end product strategy for telecom service solutions, adapting global offerings to regional business, compliance, and technical requirements;
• Develop customized solutions based on operators’ business and operational needs;
• Deliver technical presentations and communicate solution value to stakeholders at different organizational levels to support sales objectives.
• Support bidding projects by preparing RFP responses, technical proposals, executive summaries, Statements of Compliance (SOC), and other required documentation;
• Coordinate, manage, and follow up on bidding project deliverables to ensure timely completion;
• Prepare solution costing, pricing, Bills of Quantities (BOQ), and commercial inputs as part of the overall offering;
• Collaborate with internal teams to ensure the quality and competitiveness of proposed solutions.

Requirements:

• Bachelor’s degree in Telecommunications, Information Technology, Engineering, or a related field;
• Minimum 8+ years of experience in Customer Experience Management (CEM), Business Support Systems (BSS), or Digital Transformation solutions within the telecommunications industry;
• Proven track record of successfully delivering or launching CEM and/or BSS solutions in Central Asia;
• Strong understanding of telecommunications service solutions, including CEM, BSS, and digital transformation platforms;
• Proficiency in project management methodologies, tools, reporting, and documentation preparation;
• Ability to analyze market trends, customer requirements, and competitive landscapes to develop compelling service offerings;
• Strong analytical and problem-solving skills to address technical, commercial, and operational challenges;
• Excellent communication and presentation skills, with the ability to engage effectively with customers and senior stakeholders;
• Strong interpersonal skills with the ability to collaborate across cross-functional teams and global organizations;
• Knowledge of pricing strategies, cost management, business case development, and ROI analysis;
• Ability to manage multiple projects and priorities in a dynamic business environment;
• Willingness to travel domestically and internationally as required.
• Fluency in Russian is mandatory;
• Good command of English is required.

Work Conditions:

• Work in the Tashkent office, near Oybek metro station.
• Working hours: 9: 00-18: 00 (lunch break 12: 30-13: 30).
• Working days: Monday - Friday (5/7)
• Days off: Saturday, Sunday.
• Probation period: 3 months.
• Working language: English (spoken English proficiency required; the interview will be conducted in English).
• Monthly mobile allowance.
• Medical insurance.
• Performance-based bonuses.