Fulfillment Coordinator - 1st Shift

Essential Job Functions

• Process (wave, print / organize paperwork and labels) customer orders.

• Run stock reports to check for product availability.

• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.

• Research aging orders, provide update to Operations Team.

• Complete productivity tracker (where applicable).

• Follow up with other departments to ensure the service standards are being met.

• Assure proper invoicing of accounts by verifying computer-generated invoices.

• Maintain damage records and back-order logs.

• Handle returned merchandise in an efficient manner and assure proper credit is given to customers.

• Oversee all paperwork associated with orders and maintain the corresponding files.

• Prepare reports concerning customer service activities.

• Maintain current and accurate procedure book, which details the processing requirements for each account.

• Answer phone calls and operate various types of office machines and computers necessary to perform duties.

• Greet customers and visitors to the office.

• Coordinate special and or last-minute shipping requests.

• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.

• Complete billing per required company process

• Track and Trace orders as required.

• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• High School Education/GED and/or equivalent experience.

• Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.

• Skills in planning, organizing, and juggling multiple priorities are required.

• Ability to develop and maintain effective relationships.

• Ability to follow procedures and work instructions. Attention to detail is helpful.

• Ability to communicate effectively and with professionalism (both verbal and in writing).

• Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.

• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

Shift: Mon-Fri 08:00am - 04:30pm

Pay: $22.17/hr

BEWARE OF FRAUD!

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers