Logistics & Customer Service Coordinator

Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets. We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.

We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.

Position Summary

We’re hiring a Customer Service Coordinator with logistics experience to be a main point of contact for our customers and keep their orders moving. In this role, you’ll manage orders from start to delivery. You’ll decide how inventory is allocated based on urgency and customer needs, plan truck routes and loads so trucks run full and freight costs stay low and solve problems before they reach the customer. You’ll work closely with the logistics, warehouse, sales and operations teams. This role suits someone who is organized, cost-conscious and good at juggling several priorities in a fast-paced environment.

Key Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for customers regarding quotes, inventory checks, orders, shipments, deliveries, and service inquiries.
• Maintain accurate customer records, order information, and shipment details.
• Enter, process and check orders for accuracy, pricing and availability.
• Monitor orders from initial placement through fulfillment and final delivery.
• Provide customers with accurate shipment status, inventory availability, and estimated delivery information.
• Communicate shipment updates, delays, changes, and other issues to customers in a timely manner, offering other options when available.
• Build and maintain positive relationships with customers and transportation partners.
• Address customer questions, concerns, and service requests professionally.
• Ensure customer expectations and delivery requirements are clearly communicated to all relevant parties.
• Resolves order issues, returns and claims, and bring complex cases to the right team.
• Support overall operational goals and customer satisfaction.

Inventory & Order History

• Prioritize and coordinate inventory allocation to customers based on urgency, customer requirements, order priorities, available inventory, and delivery commitments.
• Work closely with sales, warehouse, logistics, and operations teams to ensure inventory is allocated appropriately.
• Balance competing customer requirements and business priorities when allocating available inventory.
• Monitor outstanding orders and inventory allocations to ensure customer needs are met.
• Identify potential inventory shortages or allocation conflicts and communicate them to the appropriate departments.
• Help ensure customer orders are fulfilled accurately and on time.
• Using customer purchase history and order frequency analyze customer purchase trends and generate monthly report.
• Use order history as well as customer communication to predict buying patterns and coordinate with supply chain for inventory planning.

Logistics & Shipping Optimization-update as the priority

• Plan outbound shipments based on shipping routes, delivery regions and carrier schedules.
• Combine orders going to the same region or route into fewer shipments, to cut freight costs and use trucks fully.
• Ensure expedited shipments and priority orders are properly managed, tracked, and communicated to meet required delivery deadlines.
• Monitor expedited shipments closely to ensure they remain on schedule.
• Proactively identify potential delays and coordinate corrective actions before they impact the customer.
• Confirm expedited shipping requirements, delivery appointments, routing, and timing.
• Escalate service issues, delays, and delivery concerns to the appropriate parties.
• Coordinate with carriers, drivers, warehouses, and internal departments to ensure time-sensitive shipments receive the necessary attention.
• Track shipments in transit and resolve carrier problems such as delays, damage or missed pickups.
• Report on shipping metrics such as freight cost per order, on-time delivery and consolidation rate, and suggest improvements.

Qualifications

• 5+ years of experience in logistics, shipping coordination, order fulfillment or customer service. Distribution or manufacturing experience is preferred.
• Experience managing expedited, time-sensitive, or priority shipments strongly preferred.
• Experience with inventory allocation or order prioritization is a plus.
• Working knowledge of freight shipping, including LTL/FTL, parcel and carrier networks.
• Experience with ERP, inventory or order management systems and shipment-tracking tools.
• Strong Excel skills.
• Excellent written and verbal communication, with a customer-first approach.
• Highly organized, detail-oriented and able to manage several priorities and deadlines at once.
• Good analytical and problem-solving skills, including spotting patterns in order and route data.
• Ability to work effectively with customers, carriers, vendors, warehouse personnel, and internal departments.
• Professional and customer-focused attitude.

Preferred

• Associate's or bachelor's degree in supply chain, logistics or business.
• Experience with a transportation management system (TMS) or route-planning software.
• Bilingual (English/Spanish) is a plus.

Success Measures

• On-time delivery rate and customer satisfaction scores
• Truck buildout Freight cost reduction through combined shipments-solicited sales
• Order accuracy
• Response time to customer questions

We take care of our team. Here's a look at the benefits you can expect:

• Health Insurance - PPO, HMO, and HSA plans with employer contributions
• Dental & Vision Insurance
• Paid Time Off
• 401(k) with 6% Company Match (100% fully vested)
• Short-Term & Long-Term Disability Coverage

Equal Opportunity Employer

Hultec is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training