Order Fulfillment & Logistics Coordinator

Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets. We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.

We encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.

Position Summary

The Logistics Coordinator's primary objective is to maximize monthly revenue and minimize freight cost for Hultec's customers by converting every available shipping opportunity into a full truckload (FTL). This means actively managing the order backlog and new orders that can ship immediately from stock, and proactively reaching out to customers - including customers along existing delivery routes - to secure additional orders that fill trucks to capacity. This role owns the effectiveness of the process that moves product from planning through shipping, ensuring no truck leaves partially loaded when a fillable order exists.

The secondary focus of this role is customer service: processing orders, answering customer questions, and preparing quotes. This position is the primary point of contact for customers on orders, inventory availability, shipments, and service issues, and works closely with sales, warehouse, and operations to keep orders accurate and on schedule.

Key Responsibilities

Order, Backlog & Truck Capacity Optimization (Primary)

• Manage the order backlog and all new orders that can ship immediately from stock, prioritizing by customer need, urgency, and available inventory.
• Proactively reach out to customers with open backlog or upcoming orders to pull forward demand and build full truckloads.
• Reach out to customers located on an active delivery route to place additional orders that fill remaining truck capacity before dispatch.
• Combine and sequence orders by region and route to consolidate shipments into full truckloads (FTL), cutting freight cost and reducing the number of partial loads.
• Own the effectiveness of the process that moves orders from planning through shipping, identifying and fixing breakdowns that delay fulfillment or leave capacity unused.
• Manage and work daily out of Global Shop ERP to identify products and orders ready to ship, track inbound container arrivals to anticipate new available inventory, and manage customers and their orders through the system.
• Manage and work daily out of the JARVIS shipping queue to keep orders moving from planning through shipping without delay.
• Track and report on truck fill rate, FTL conversion, freight cost per order, and monthly revenue impact, and recommend improvements.
• Coordinate with planning, warehouse, sales, and carriers to align inventory allocation and routing with the goal of maximizing truck capacity on every shipment.

Customer Service & Order Processing (Secondary)

• Serve as the primary point of contact for customers regarding orders, quotes, inventory availability, and shipment status.
• Enter, process, and check orders for accuracy, pricing, and availability.
• Prepare and provide price quotes to customers in a timely and accurate manner.
• Answer customer questions regarding orders, products, availability, and delivery, and resolve service issues professionally.
• Communicate shipment updates, delays, and changes to customers, offering alternatives when available.
• Resolve order issues, returns, and claims, escalating complex cases to the appropriate team.
• Maintain accurate customer records, order information, and shipment details.
• Manage customer, order, and opportunity records in the CRM system and ensure data stays current and accurate.

Qualifications

• 5+ years of experience in logistics, transportation, freight, distribution, or order management; experience in a distribution or manufacturing environment preferred.
• Working knowledge of freight shipping, including LTL/FTL, routing, and carrier networks, with proven ability to consolidate shipments to reach full truckload.
• Experience with proactive customer outreach to generate orders and build shipment volume.
• Experience with ERP, CRM, order management, or shipment-tracking systems; experience with Global Shop ERP is a plus.
• Strong Excel skills and comfort working with order, inventory, and freight data.
• Excellent written and verbal communication skills, with a customer-first approach to quoting and order handling.
• Highly organized and able to manage competing priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including spotting patterns in order, route, and freight data to identify consolidation opportunities.

Preferred

• Associate's or bachelor's degree in supply chain, logistics or business.
• Experience with a transportation management system (TMS) or route-planning software.
• Bilingual (English/Spanish) is a plus.

Success Measures

• Monthly revenue growth driven by increased order volume and backlog conversion.
• Freight cost reduction / elimination for customers through increased full-truckload (FTL) shipments.
• Truck fill rate and FTL conversion rate.
• On-time delivery rate and customer satisfaction scores.
• Order accuracy and quote turnaround time.
• Response time to customer questions and service requests.

We take care of our team. Here's a look at the benefits you can expect:

• Health Insurance - PPO, HMO, and HSA plans with employer contributions
• Dental & Vision Insurance
• Paid Time Off
• 401(k) with 6% Company Match (100% fully vested)
• Short-Term & Long-Term Disability Coverage

Equal Opportunity Employer

Hultec is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training