Lead Product Owner
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The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.
Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Lead Product Owner, OpenText Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Lead Product Owner on the Communication Delivery and Execution team, you will play a key role in conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scopes and complexity ranging from moderate to substantial. Responsibilities also include composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.
Key Role Functions
- Own the OpenText Migration strategy and roadmap, aligning capabilities with enterprise goals and member experience objectives.
- Lead cross-functional teams in the design, configuration, and deployment of personalized communications.
- Oversee platform governance, including the governance of personalization rules ,data, brand and content standards.
- Serve as a subject matter expert (SME) for OpenText capabilities and mentor others on best practices in composition and execution of communications.
- Collaborate with enterprise architecture and MarTech teams to ensure platform scalability and integration.
- Serves as the Agile team's primary contact for information, work prioritization, and decision-making.
- Configure operational and regulatory communications using approved templates and content within designated platforms
- Develop and deploy personalized, dynamic communications standards using OpenText Communications
- Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
- Troubleshoot implementation challenges and provide guidance on composition and development processes
- Conduct defect analysis, identify root causes, and implement appropriate resolutions
- Maintain documentation, version control, and audit trails for all platform changes and updates
- Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
Use your skills to make an impact
- Deliver personalized communications that improve member engagement, satisfaction, and health outcomes.
- Enable high quality, scalable capabilities to deliver complex document composition requirements.
- Drive innovation in marketing operations by aligning technology with strategic priorities.
- Foster a culture of collaboration, agility, and continuous improvement.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree in Marketing, Information Systems, or a related field or work equivalent.
- 7+ years of hands-on experience with dynamic document creation using OpenText Communications
- Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
- Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
- Understanding of driver file mapping and variable mapping for logic and document creation
- Proven ability to manage multiple priorities, track progress, and meet deadlines
- Experience with defect analysis, root cause identification, and resolution
- Ability to work both independently and collaboratively across cross-functional teams
- Proven leadership in product management and cross-functional team collaboration.
Preferred Qualifications
- Bachelor’s degree in communications, Marketing, Information Systems, or a related field
- Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
- Content Developer experience in Smart Communications
- Background in heavily regulated industries (e.g., healthcare or financial services)
- Knowledge of CMS Medicare, and Medicaid requirements
- Experience with marketing operations, fulfillment processes, and Agile methodologies
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-27-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.