IT Application Specialist

Position Title: IT Application Specialist

Location: Lynchburg

Benefits:

• Salary Range: $47,500-$56,750
• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Opportunities for professional development, skill-building, and career growth-including the ability to take on new responsibilities and advance internally
• Life insurance, Short Term and Long Term Disability insurance

Summary: The IT Application Specialist helps HumanKind’s teams get the most out of the technology they use every day. This role combines hands-on technical support with opportunities to develop solutions that make our systems and processes more efficient. You’ll troubleshoot application issues, guide coworkers through technical challenges, and collaborate with IT colleagues and program teams to improve how technology supports our mission. If you enjoy solving problems, helping people, and finding smarter ways to work, this is an opportunity to build your technical expertise while making a difference across HumanKind.

Success In This Role Looks Like:

• Providing responsive, empathetic technical support that helps coworkers resolve application issues and return to their work with confidence.
• Identifying opportunities to streamline processes and developing practical technology solutions that meet the needs of programs and departments.
• Maintaining applications through routine updates, account management, system checks, and attention to performance and security.
• Collaborating with IT colleagues, business teams, and software vendors to resolve issues, support system enhancements, and implement new features.
• Keeping application documentation current and helping coworkers understand application features, troubleshooting steps, and technology best practices.

What You Bring To The Team:

• A service-oriented approach to technical support, including patience, empathy, and a willingness to understand the user's needs before determining next steps.
• Familiarity with desktop operating systems, Microsoft Office, web browsers, and common business applications, along with the ability to learn new program-specific software.
• An interest in developing technology solutions using tools such as Power Automate, business intelligence platforms, or other automation applications.
• Strong analytical and creative problem-solving skills, with the ability to work independently and collaborate with others to find solutions.
• Excellent organization, attention to detail, and communication skills, with the ability to manage multiple requests, projects, and deadlines.
• Experience providing IT support or customer service.

Requirements for Consideration:

• Associate degree in computer science or equivalent experience in the field; a bachelor's degree is preferred.
• Valid driver's license and acceptable driving record.
• Ability to complete, pass, and maintain all required background checks and drug testing.

Why Join HumanKind:

At HumanKind, your work has real impact. Whether you’re working directly with children and families or supporting programs behind the scenes, you’ll be able to see how what you do contributes to meaningful outcomes in your community.

We’re a mission-driven, growing organization where your role won’t feel small. You’ll have opportunities to learn, take on new challenges, and grow your career over time. Many of our team members expand their responsibilities or move into new roles as they develop.

You’ll also be part of a supportive, close-knit team that values collaboration, kindness, and showing up for one another. We work hard, but we also enjoy what we do-and who we do it with.

We Value:

• Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
• Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
• Nurturing growth in ourselvesand others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
• Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.

Additional Information

HumanKind is an equal opportunity employer committed to creating an inclusive and welcoming workplace for all employees and applicants.

HumanKind is a drug-free workplace. Employment is contingent upon successfully completing all required background checks and drug screening requirements.

While our recruitment platform may offer optional AI-based tools, HumanKind does not rely on artificial intelligence to evaluate, screen, or disqualify candidates. Every application is reviewed by our team, and applicants have the option to opt out of AI assessments at any time.