Support Specialist

SUMMARY:
🚨 SUPPORT SPECIALIST – OFFICE AUTOMATION (OA)

POSITION INFO:
📍 Location: Woodmead, Gauteng 💼 Industry: Office Automation \/ Technical Support An exciting opportunity is available for an experienced Support Specialist - Office Automation to join a leading organisation within the office automation industry. The successful candidate will provide first-line technical support across a diverse office automation product portfolio, assisting franchise networks and end customers with technical queries, troubleshooting, remote support, product training and service performance monitoring. Key Responsibilities: Provide first-line technical support and troubleshoot Office Automation products. Monitor, manage and resolve incidents in line with service-level agreements (SLAs). Deliver remote support and product training to franchises. Support Ricoh, HP, Epson and Lexmark devices. Monitor service performance, analyse ticket trends and recommend preventative actions. Maintain accurate records, operational procedures and technical knowledge-base documentation. Generate performance reports and identify opportunities to improve first-time fixes and reduce repair turnaround times. Assist with hotline and standby support as required. Minimum Requirements: Matric certificate. CompTIA A+ and N+ certifications are essential. Intermediate Microsoft Office proficiency. 3-5 years' experience working with relevant office automation products or similar technologies. Product-specific experience with Ricoh, HP, Epson and Lexmark devices. Strong fault-finding, troubleshooting and remote support capabilities. Key Competencies: Strong analytical and problem-solving skills. Excellent customer service and communication skills. Ability to work under pressure and meet deadlines. Strong planning, organisational and administrative skills. Adaptability, accountability and a results-driven approach. Ability to work collaboratively with technical teams, franchises and customers. Interested in this opportunity? If you meet the above requirements and are looking to take the next step in your technical support career, please submit your CV for consideration.