Territory Manager

Reference: HC005719-Robyn-1

Territory Manager – Multi-Site Fuel & Retail Operations

Location: South Africa (Regional Travel Required)

Employment Type: Permanent

Seniority: Senior Management

Duties & Responsibilities

Role Purpose

A leading national fuel and retail network is seeking an experienced Territory Manager to take full ownership of a portfolio of service stations across a defined region.
The successful candidate will be responsible for driving sales growth, profitability, operational excellence, and brand compliance across multiple sites, while managing strong relationships with independent dealers and site management teams.
This role requires a commercially strong leader who can balance strategy, financial performance, and hands-on operational execution in a high-performance retail environment.

Key Responsibilities

• Manage a portfolio of fuel service stations and dealer relationships across a defined territory
• Drive sales growth, turnover, and profitability across forecourt, convenience retail, and QSR offerings
• Ensure strict adherence to brand standards, operational policies, and compliance requirements
• Analyse site financial performance including P&L, margins, costs, and revenue drivers
• Implement regional growth initiatives to improve market share and site performance
• Oversee dealer billing, expense allocations, and financial reconciliations
• Monitor sales and stock performance, identifying and resolving discrepancies
• Drive customer experience improvements through structured service programmes (NPS, mystery shopper results, etc.)
• Conduct regular site visits, including operational audits and night inspections
• Coach, support, and develop dealers and site management teams
• Ensure staff training aligns with company standards and operational requirements
• Manage risk, compliance, and audit outcomes across all sites
• Support network expansion initiatives including new site development and transformation projects

Minimum Requirements

• Grade 12 / Matric (relevant tertiary qualification advantageous)
• Minimum 2–5 years’ senior multi-site management experience
• Proven experience in fuel retail, FMCG, or multi-site retail environments
• Strong financial acumen with experience managing P&L and profitability
• Experience managing dealer or franchise relationships advantageous
• Solid understanding of retail operations, compliance, and customer service standards
• Strong leadership, coaching, and stakeholder management skills
• Valid Code 8 driver’s licence and own reliable transport
• Willingness to travel extensively and work flexible hours

Key Competencies

• Strong commercial and financial mindset
• High level of resilience and accountability
• Excellent relationship management skills
• Strong analytical and problem-solving ability
• Operational discipline with attention to detail
• Ability to influence and drive performance across multiple sites

What’s on Offer

• Opportunity to manage a large, high-impact regional portfolio
• Exposure to a leading national fuel and retail network
• Strong career growth potential into senior regional leadership roles
• Performance-driven environment focused on growth and excellence

Package & Remuneration R 350000 - R 420000 - Annually