Collections Agent

We're looking for passionate Customer Service Advisors to join one of our trusted, long-standing clients on a rewarding long-term contract. If you have experience in financial services, love building strong customer relationships, and are eager for a fresh challenge, we'd love to hear from you!

In this role, you'll be the reassuring voice for customers, handling both inbound and outbound calls with empathy and professionalism. Your goal? Turn difficult conversations into positive outcomes by finding smart, practical solutions that support both the customer and the bank. Every interaction is an opportunity to make someone's day better and help them navigate financial challenges with confidence.

Start Date: 11th January 2027

Day Rate: £140 a day - Husp only recruitment - This is only available to individuals working via the Husp Umbrella company, we can assist you with this

Shift pattern: Shifts are between 8am and 8pm on a rotational basis, requiring 1 in 3 Saturdays.

* Monday to Friday opening hours are between 8am to 8pm
* Saturday opening hours are between 9am and 5pm
* Currently on a 3-week rotation pattern with a requirement to work 1 Saturday in every 3
* When required to work Saturday the non-working day for that week will be either a Tuesday or Wednesday
* During the week there will be 2 or 3 starts between 8am - 9am. 1 or 2 starts between 9.30am and 11am and 1 late start at noon
* Shift patterns are given with a 4 week notice window.

Duration: An initial contract to the end of October 2028

Location: Working from home

Skills required:

• Experience working in a financial difficulty-related dialler-based telephony role in the financial services industry - this is essential
• Collections experience is desirable but not essential
• Excellent communication skills, both verbal and written, for effectively interacting with customers
• Ability to listen actively and empathetically to customers' concerns and question
• Ability to handle difficult or confrontational situations calmly and professionally
• The ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word
• Strong numeracy skills

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, ***, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

"It's not just about what we do, but the way we do it. And it's our values that make us special."