user support technician

Hy-Tek Computers · 26 days ago
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Salary
$52k – $70k per year
Location
In office (Rocky Mountain House)
Employment
Contractor

First seen by Alion on Oct 2, 2026.

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Hy-Tek Computers

hytekcomputers.com · Rocky Mountain House
Responsibilities Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
5 years or more
  • Bachelor's degree
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