Cloud Support Engineer (NOC)

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role:

As a Cloud Support Engineer (Network Operations Center), you will play a critical role in ensuring the reliability, performance, and scalability of cloud-based infrastructure. This role goes beyond traditional support, focusing on proactive monitoring, incident management, cloud networking, and automation.

You will work closely with infrastructure, security, and engineering teams to maintain high availability systems, optimise cloud environments, and drive operational excellence through automation and AIOps practices.

Job Responsibilities:

(Monitoring & Incident Management)

• Perform 24x7 monitoring of systems and infrastructure to ensure high availability and minimal service disruption.
• Proactively detect, investigate, and resolve incidents using observability tools (e.g., Dynatrace, Grafana, CloudWatch).
• Analyse system performance and traffic patterns to identify anomalies and improve system visibility.

(Cloud Infrastructure & Networking)

• Design, deploy, and manage AWS cloud networking components, including VPC, subnets, Transit Gateway, Direct Connect, VPN, load balancers, and Global Accelerator.
• Optimise network performance, scalability, and security through best practices (e.g., security groups, NACLs, access control).
• Drive cost optimisation initiatives by analysing resource utilisation and recommending scalable solutions.

(Automation & AIOps)

• Implement Infrastructure as Code (IaC) using Terraform and CloudFormation to automate infrastructure provisioning.
• Develop automation workflows for log management, incident remediation, and routine operational tasks.
• Leverage AIOps practices by aggregating multi-source data, applying machine learning techniques for event correlation, and reducing alert fatigue.

(Security & Compliance)

• Collaborate with security teams to enforce cloud security policies and ensure compliance with industry standards and best practices.

(Documentation & Knowledge Sharing)

• Create and maintain technical documentation, runbooks, and troubleshooting guides.
• Promote knowledge sharing across teams to improve operational efficiency and incident response readiness.

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 2-4 years of experience in cloud operations, network engineering, or infrastructure support roles.
• Strong hands-on experience with AWS cloud services, particularly networking (VPC, Transit Gateway, VPN, Route 53).
• Solid understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing.
• Experience with monitoring and observability tools (e.g., Grafana, Prometheus, Dynatrace, CloudWatch).
• Familiarity with Infrastructure as Code tools such as Terraform and CloudFormation.
• Experience working in Agile or DevOps environments.
• Strong analytical and problem-solving skills, with the ability to handle incidents under pressure.
• Good communication skills and ability to collaborate with cross-functional teams.

Additional Good to Have:

• Experience with container networking (Kubernetes, AWS EKS, CNI plugins).
• Exposure to Zero Trust architecture and SASE frameworks.
• Experience in implementing AIOps or event correlation using AI/ML techniques.
• AWS certifications (e.g., Solutions Architect, Advanced Networking Specialty).
• Scripting or programming experience (e.g., Python, Bash) for automation.

What We Offer:

• Easy access to public transportation (LRT & KTM).
• Transportation allowance.
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.