Senior Solutions Engineering Manager - Confluent - LATAM

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. As Senior Solutions Engineering Manager for LATAM, you will lead and scale the Solutions Engineering organization across a diverse, multi-country region. You will set regional technical strategy, develop high-performing leaders and teams, and partner closely with Sales and cross-functional executives to help customers realize value from Confluent’s data streaming platform. You will bring a regional perspective to customer engagement, talent development, go-to-market planning, and resource allocation. Working across markets, languages, cultures, and customer requirements, you will raise the quality and consistency of technical engagements while adapting execution to local needs. The role combines organizational leadership with active involvement in strategic customer and business priorities. What you’ll do Lead, coach, and develop Solutions Engineering teams and leaders across LATAM; build an inclusive culture of accountability, learning, and strong customer outcomes. Set the regional Solutions Engineering strategy in partnership with Sales leadership, aligning technical coverage and priorities to business plans, growth opportunities, and customer needs. Contribute to regional planning, pipeline reviews, forecasting, territory and account strategy, and capacity planning; identify coverage gaps and recommend clear actions. Provide executive-level leadership for strategic customer engagements, helping teams connect business priorities to credible, secure, and scalable architectures. Guide the organization’s approach to discovery, architecture, demonstrations, technical validation, and evaluation success criteria, maintaining high standards while enabling market-specific execution. Build strong relationships with customer executives, technical leaders, partners, and internal stakeholders; represent customer needs and regional insights to global teams. Partner with Sales, Customer Success, Product, Engineering, Marketing, and partner organizations to deliver coordinated customer experiences and support adoption. Translate customer feedback, competitive dynamics, and market patterns across LATAM into actionable recommendations for product and go-to-market leaders. Develop talent and succession plans, support hiring and onboarding, and create career pathways and leadership opportunities across the region. Establish operating mechanisms for team performance, knowledge sharing, engagement quality, resource prioritization, and consistent execution across countries. Represent the Solutions Engineering organization in regional leadership forums and contribute to broader company initiatives. Maintain strategic technical fluency in data streaming, Apache Kafka, cloud and hybrid architectures, and the needs of enterprise customers in LATAM.

• Significant experience in Solutions Engineering, Sales Engineering, or a related customer-facing technical organization, including substantial people-leadership experience.
• A track record of leading teams across multiple countries, markets, or geographies and delivering results through leaders and cross-functional partners.
• Experience partnering with Sales leadership on regional strategy, account coverage, pipeline execution, resource planning, and business outcomes.
• Strong executive presence and the ability to build credibility with senior customer stakeholders while guiding complex technical and organizational decisions.
• Technical fluency in distributed systems, data infrastructure, cloud platforms, and modern application architectures.
• Familiarity with Apache Kafka, event-driven architecture, or data streaming concepts or the ability to quickly develop and communicate deep expertise in these areas.
• Ability to help teams translate customer objectives into practical architectures and effective discovery, demonstration, and technical evaluation plans.
• Strong communication, coaching, organizational, and change-leadership skills, with sound judgment across different market contexts.
• Ability to travel within LATAM and, as needed, to other company locations or customer sites.
• Experience building or scaling technical field organizations in Latin America.
• Professional working proficiency in Spanish and/or Portuguese, in addition to English; exact language expectations should reflect the assigned markets.
• Experience supporting enterprise customers across cloud, hybrid, and self-managed environments.
• Familiarity with data integration, stream processing, governance, security, and mission-critical workloads.
• Experience serving customers in regulated industries or complex public-sector environments. United States Sales Remote Professional No City, US No City (0147) International Business Machines Corporation Apache Kafka Architecture Coaching Communication Data Integration Distributed Systems English Leadership Legal Discovery Portuguese Sales Sales Engineering Security Sound Spanish Strategy Travel Stream Processing Streaming Data Solutions Engineering Technical Proficiency Governance Professionalism Resource Planning Confluent Executive Presence Cloud Platforms Data Infrastructure