Salesforce Business Analyst

The Work: ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Job Location: Must be able to travel onsite to Martinsburg, West Virginia

What You Will Do:

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.

• Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform.

• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.

• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.

• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.

• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.

• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.

• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.

• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

What You Will Bring With You:

• 3+ years as a Business Analyst, including at least one Salesforce project.

• Candidate must have a Public Trust or an Active Secret clearance.

• U.S. Citizenship is required due to federal contract requirements.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.

• 1+ years of experience delivering user training or creating technical documentation.

• Understanding of DoD and federal government security standards and experience supporting ATO processes.

• Experience working with federal government clients, particularly DHS or DoD.

• Familiarity with Salesforce, including its general functionality and the use cases it supports.

• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.

• Prior experience delivering user training or creating technical documentation.

• Background in data migration projects.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

• Organized, detailed oriented and able to prioritize and multi-task.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: