Salesforce QA Engineer (Public Trust)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem, including Salesforce org-to-org, Salesforce org-to-Git repository, Salesforce app-to-app, third-party, service account, API, and middleware-enabled integrations.

The environment includes 50+ Salesforce applications across multiple organizations and supports numerous application teams across Integration, Stage, and Production environments. The role will support a high-volume Salesforce release and operations environment, including API connection management, production change support, incident response, sandbox coordination, and integration modernization efforts.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What you will be doing:

• Develop and execute test plans, test cases, and scripts to validate Salesforce applications, workflows, integrations, reports, dashboards, and user experience.

• Perform functional, integration, regression, accessibility, and release testing while supporting deployments, enhancements, and production issue resolution.

• Collaborate with developers, administrators, business analysts, architects, and stakeholders to ensure requirements are fully tested and meet business needs.

• Identify, track, and validate defect resolutions; support data quality, system integrations, reporting accuracy, and user acceptance testing activities.

• Maintain QA documentation, quality metrics, compliance testing, and continuous improvement efforts while participating in Agile ceremonies and release readiness activities.

Required Skills:

• U.S. Citizenship required due to federal contract requirements.

• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

• Candidate must have lived in the U.S. for three full years out of the last five years.

• 4+ years of hands-on systems integration experience supporting enterprise applications.

• 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Desired Skills:

• 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.

• 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.

• Experience supporting large Salesforce programs in federal, public sector, or regulated environments.

• Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.

• MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.

• MuleSoft Developer certification or Salesforce integration-focused certifications.

• Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.

• Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.

• Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.

• Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.

• Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.

• Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.

• Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: