ServiceNow Developer - DC, VA, MD

*Candidates residing within a 100-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.*

We are seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.

Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).

Basic Qualifications

• 4+ years of experience implementing ServiceNow solutions

• 3+ years experience in CSM or ITSM with deployed Custom Application Development

• Must be able to obtain and maintain a Public Trust clearance.

• US Citizenship is required (required by the federal government for this position).

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

Preferred

• 5+ years experience troubleshooting and resolving technical issues related to ServiceNow implementations.

• 3+ year experience scripting beyond basic ServiceNow scripts

• 3+ year experience in Agile Scrum

• Active FCC or GSA government clearance

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills, including workflow configuration, and business rule development.

• Certified in one or more additional mainline certifications, with preference for

• • ServiceNow Certified Application Developer

• • ServiceNow Certified System Administrator

• • Certified Implementation Specialist - Human Resources
  • Certified Implementation Specialist - Customer Service Management
  • Certified Implementation Specialist - Discovery

• • Certified Implementation Specialist - Software Asset Management
  • Certified Implementation Specialist - Project Portfolio Management
• Strong technical skills in developing integrations for ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: