ServiceNow Developer (EAM, HAM, SAM)) - Remote

ICF is seeking a Senior ServiceNow Developer to support a public health agency client within the Office of the Chief Information Officer (OCIO). The ideal candidate will possess extensive hands-on experience designing, developing, and implementing enterprise ServiceNow solutions across multiple platform capabilities, including IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), IT Operations Management (ITOM), and custom/scoped applications.

The ideal candidate will have demonstrated experience implementing ServiceNow Data Foundations, CMDB, ITAM, HAM, SAM, and EAM solutions within complex enterprise or federal environments.

This role requires strong expertise in ServiceNow application development, platform architecture, integrations, data modeling, and enterprise solution design. The successful candidate will support complex U.S. federal programs and collaborate with technical and business stakeholders to deliver scalable, secure, and sustainable ServiceNow solutions aligned with organizational objectives and industry best practices.

Key Responsibilities

Solution Architecture and Design

• Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and long-term technical roadmaps.
• Design scalable, maintainable, and secure ServiceNow solutions leveraging platform best practices and standards.
• Develop technical designs that align with enterprise architecture, governance requirements, and federal compliance standards.

Technical Development and Implementation

• Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation.
• Deliver solutions utilizing both out-of-the-box functionality and custom development where appropriate.
• Configure and extend ServiceNow applications to support enterprise asset lifecycle and operational management processes.

ServiceNow Data Foundations and Data Architecture

• Implement and support ServiceNow Data Foundations to ensure alignment with enterprise data architecture and governance standards.
• Design solutions leveraging the ServiceNow data model, Configuration Items (CIs), CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.
• Promote data quality, normalization, governance, and data integrity across the ServiceNow platform.
• Support enterprise initiatives involving CMDB maturation, asset data management, and data relationship optimization.

Asset Management Solution Development

• Design and implement Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Asset Management (EAM) solutions.
• Support the complete asset lifecycle, including procurement, onboarding, inventory management, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal.
• Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes.

Hands-On Development

• Develop scalable and maintainable solutions using JavaScript and ServiceNow development frameworks, including:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • UI Actions
  • Flow Designer
  • IntegrationHub
  • REST/SOAP integrations
  • Scoped application development

Integration Development

• Design, develop, and support integrations between ServiceNow and third-party enterprise systems using REST, SOAP, IntegrationHub, MID Servers, and related technologies.
• Ensure reliable data synchronization, governance, and data exchange across integrated platforms.

Platform Administration and Optimization

• Support Authority to Operate (ATO) activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.
• Evaluate existing implementations and identify opportunities to improve automation, performance, maintainability, and user experience while reducing technical debt.

Collaboration and Agile Delivery

• Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams to translate business requirements into scalable ServiceNow solutions.
• Participate in Agile and SAFe ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and solution design discussions.

Technical Leadership

• Conduct code reviews and promote ServiceNow development standards and best practices.
• Mentor developers and provide technical guidance throughout the software development lifecycle.
• Ensure solution designs remain scalable, maintainable, secure, and aligned with platform governance requirements.

Documentation and Knowledge Sharing

• Create and maintain architecture diagrams, configuration specifications, workflow documentation, integration documentation, technical designs, and data models.
• Contribute to proposals, technical demonstrations, reusable assets, and ServiceNow practice development initiatives.

Security and Compliance

• Ensure solutions comply with federal security, privacy, accessibility, and operational requirements.
• Support implementation activities required to obtain and maintain Authority to Operate (ATO) compliance.

Basic Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of hands-on ServiceNow development, implementation, or solution architecture experience.
• Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
• Ability to obtain and maintain a Federal Public Trust clearance.
• Candidate must reside in the United States, be authorized to work in the United States, and all work must be performed within the United States.

What you will bring:

Hardware Asset Management (HAM)

• Hands-on experience implementing, developing, or supporting ServiceNow Hardware Asset Management (HAM).
• Experience with hardware asset lifecycle management, procurement, receiving, inventory management, assignment, maintenance, retirement, and disposal processes.

Software Asset Management (SAM)

• Hands-on experience implementing, developing, or supporting ServiceNow Software Asset Management (SAM).
• Experience with software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization.

Enterprise Asset Management (EAM)

• Hands-on experience implementing, developing, or supporting ServiceNow Enterprise Asset Management (EAM).
• Experience with enterprise asset lifecycle management, maintenance management, work management, asset tracking, and operational workflows.

ServiceNow Data Foundations and Enterprise Data Management

• Experience supporting ServiceNow Data Foundations initiatives, data governance programs, normalization efforts, data quality improvements, and enterprise data modeling.
• Experience working with large-scale CMDB implementations and data relationship management.

ServiceNow Platform Expertise

• Experience with ServiceNow App Engine and custom application development.
• Experience with Service Portal and/or Employee Center.
• Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms.

Certifications:

• ServiceNow Certified Data Foundations Specialist certification
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist - Hardware Asset Management (HAM)
• ServiceNow Certified Implementation Specialist - Software Asset Management (SAM)

Job Location

This position must be performed within the United States. ICF monitors employee work locations and restricts access from foreign locations and foreign IP addresses. Personal VPN connections are not permitted.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final payfor a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: