Imaging Support Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Location Mexico City - Insurgentes Sur

Hybrid Model (3 days at the office, 2 from home)

As an Imaging Support Specialist at ICON, you will provide technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.

What You Will Do:

You will contribute to medical imaging activities, taking responsibility for your deliverables and working collaboratively. You will work with internal teams and users to troubleshoot technical and data-related issues, support imaging workflows and ensure information is processed accurately and efficiently.

Key responsibilities include:

• Apply defined technical and quality control procedures consistently.
• Identify data quality issues and coordinate clarification or correction.
• Maintain accurate study records and traceability.
• Collaborate with clinical, scientific and operational stakeholders.

Required qualifications and experience

• Relevant qualification in clinical sciences, biomedical sciences, life sciences, IT, technology, or a related field, or equivalent relevant experience.
• At least 1 year of experience in technical support, application support, customer support, healthcare technology, imaging support, or another relevant technical environment.
• Strong interest in learning technical applications, systems and imaging workflows.
• Ability to understand and troubleshoot technical or data-related issues in a structured way.
• Strong attention to detail and ability to follow defined technical and quality procedures.
• Strong communication and customer-service skills.
• Advanced English proficiency, with the ability to communicate confidently in technical and client-facing conversations with international teams.

Preferred qualifications and experience

• Relevant certifications.
• Clinical trial imaging or core laboratory experience.
• Clinical or imaging registration required for practice in the employing country, where the position involves regulated clinical practice.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply