Quality Control Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

QualityControlSpecialist

PositionOverview

The Quality Control Specialist plays a critical role in ensuring the accuracy, integrity, and compliance of laboratory data, documentation, and quality records. This position performs quality control reviews of study-related data and laboratory documentation, supports quality systems and document control processes, monitors laboratory quality metrics, andcontributestocontinuousimprovementinitiatives.Theidealcandidateishighlydetail-oriented,analytical,andcommittedtomaintainingthehigheststandardsofqualityandregulatorycompliancewithinaregulatedlaboratoryenvironment.

PositionSummary

The Quality Control Specialist is responsible for the review, verification, and maintenance of laboratory data, documentation, and quality records in accordance with established Standard Operating Procedures (SOPs), study protocols, analytical methods, and regulatory requirements.Thisrolecollaboratescross-functionallytoensuredataintegrity,compliance,andconsistencyacrosslaboratoryoperationswhilesupportingqualitysystems,laboratorymetricsreporting,documentcontrolinitiatives,andcontinuousimprovementefforts.

TheQualityControlSpecialistcontributestodepartmentalobjectivesbyworkingindependently,managingmultiplepriorities,completingassignedprojectswithinestablishedtimelines,andmaintainingeffectivecommunicationwithinternalstakeholders.

CoreValues&Behaviors

• Recognize,exemplify,andadheretoICON'svaluescenteredonPeople,Clients,andPerformance.
• Embraceandcontributetoacultureofcontinuousimprovementfocusedonenhancingefficiency,quality,compliance,andcustomersatisfaction.
• Demonstrateastrongcommitmenttoquality,accuracy,integrity,andregulatorycompliance.
• Collaborateeffectivelywithinateamenvironmentandcontributetodepartmentalandorganizationalgoals.
• Communicateprofessionallyandeffectivelywithsupervisors,colleagues,ProjectLeaders,ProjectManagers,andcross-functionalteams.
• Prioritizeworkloadeffectivelyandmanagetimetomeetdeadlines.
• Maintainpunctualandreliableattendanceinaccordancewithcompanypolicy.
• Adheretoallsafetyproceduresandmaintainasafeworkingenvironment.

KeyResponsibilities

DataReview&Compliance

• Performqualitycontrol(QC)reviewofstudyparticipantresultsandlaboratoryrunpacketstoensureaccuracy,completeness,andcompliancewithapplicableSOPs,protocols,andregulatoryrequirements.
• ConductreviewofBiomarkerReportsandsupportingstudydocumentationtoverifydataaccuracyandintegrity.
• PerformQCreviewofvalidationdocumentationandassociatedrecords.
• Reviewmethods,reports,studydata,andsupportingdocumentationforaccuracy,consistency,completeness,andproperformatting.
• Identify,document,andcommunicatedatadiscrepancies,qualityissues,andcomplianceconcernsinatimelymanner.
• Assistwithinvestigationsandresolutionofdataanddocumentationdiscrepanciestosupportstudyintegrityandqualityobjectives.
• ProvidebackupsupportforIncomingMaterialsreviewactivitiesandQCreviewofProductionBatchRecords.
• Read,understand,andcomplywithSOPs,safetyrequirements,regulatoryguidelines,andcompanypolicies.

Documentation&RecordsManagement

• Maintainaccurate,complete,andaudit-readyrecordsinaccordancewithregulatory,client,andcompanyrequirements.
• Supportdocumentcontrolactivities,includingthecreation,review,revision,maintenance,andarchivalofcontrolleddocumentation.
• Developandsupportimprovementstodocumentcontrolprocessestoenhancecompliance,organization,efficiency,andtraceability.
• Compilelaboratorynotebooks,departmentalrecords,andsupportingdocumentationforarchivalandregulatorycompliance.
• Ensuredocumentationpracticesremainconsistent,accurate,organized,andinspection-ready.

QualitySystems&ContinuousImprovement

• Compile,maintain,analyze,andreportlaboratoryqualitymetricsandkeyperformanceindicators.
• Developandmaintaintrackingtoolsrelatedtoqualityevents,deviations,errors,andlaboratorytrends.
• Identifyopportunitiesforprocessimprovementthroughtrendanalysis,qualityassessments,andoperationalobservations.
• Supportcontinuousimprovementinitiativesfocusedonqualitysystems,documentationpractices,compliance,andoperationalefficiency.
• RespondtoQualityAssuranceobservationsandassistwithcorrectiveandpreventiveactions(CAPAs)asrequired.
• Participateinsponsoraudits,regulatoryinspections,andqualityassessmentsasneeded.

Cross-FunctionalSupport

• Collaboratewithlaboratory,operations,projectmanagement,andqualityteamstoensuretimelycompletionofqualityreviewactivities.
• Supportdepartmentalprojectsandinitiativesaimedatimprovingcompliance,consistency,andoveralllaboratoryperformance.
• Performadditionaldutiesasassignedbymanagement.
• Participateintrainingandprofessionaldevelopmentactivitiestomaintainknowledgeofindustryregulationsandbestpractices.

Qualifications&Experience

RequiredQualifications

• Minimumoffive(5)yearsoflaboratoryexperienceinaregulatedenvironment.
• WorkingknowledgeofGxPregulationsandapplicableindustryguidancedocuments.
• ProficiencywithMicrosoftOfficeSuiteapplications.
• Experienceutilizinglaboratoryinstrumentdatasystems.
• Strongattentiontodetailandcommitmenttodataintegrity.
• Excellentorganizational,communication,andproblem-solvingskills.
• Abilitytoworkindependentlywhilecollaboratingeffectivelyacrossmultipledepartments.

PreferredQualifications

• ExperienceusingJMPstatisticalsoftwarefordataanalysis,trending,reporting,andvisualizationoflaboratoryqualitymetrics.
• Experiencesupportingsponsoraudits,regulatoryinspections,andqualityassessments.
• Knowledgeoflaboratoryqualitysystems,documentcontrolprocesses,dataintegrityrequirements,andGoodDocumentationPractices(GDP).
• Experienceanalyzingqualitymetrics,deviations,investigations,CAPAs,andlaboratoryperformancetrends.
• Experienceperformingqualitycontrolreviewsofscientificdata,validationdocumentation,reports,andregulatedlaboratoryrecords.
• Experienceworkingwithinapharmaceutical,biotechnology,contractresearchorganization(CRO),orotherregulatedlaboratoryenvironment.
• Demonstratedabilitytoidentifyprocessimprovementopportunitiesandcontributetocontinuousimprovementinitiatives.
• Experiencecollaboratingcross-functionallywithlaboratoryoperations,QualityAssurance,ProjectManagement,andothertechnicalstakeholders.

WorkingConditions

• Primarilylaboratoryandoffice-basedworkenvironment.
• Extendedperiodsofcomputer-basedworkanddocumentreview.
• Abilitytomanagemultipleprioritiesanddeadlinesinaregulatedenvironment.
• Mayparticipateinaudits,inspections,andcross-functionalprojectactivitiesasrequired.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply