Renewals & Invoicing Specialist

About Us

Location - Hyderabad, India

Department - Finance Operations

Level - Executive

Working Pattern - Work from office.

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!

Ideagen is seeking a highly motivated and detail-oriented Internal Renewals & Invoicing Specialist to join our Finance team in India.

This role is responsible for supporting the end-to-end renewals and invoicing process, ensuring accurate order management, partner administration, Salesforce data maintenance, and financial reporting. The successful candidate will collaborate closely with internal departments and external partners to deliver operational excellence, maintain data integrity, and support revenue retention objectives. The position requires strong communication skills, excellent attention to detail, sound administrative knowledge, and the ability to build effective working relationships with stakeholders across all levels of the business.

Responsibilities

• Manage renewal opportunities throughout the entire lifecycle, including Salesforce entry, renewal processing, and ensuring license files are issued accurately and within agreed timelines.
• Oversee customer Renewals opportunities management, invoice creation and administration, payment status tracking, and related financial processes.
• Act as a key point of contact for customers, providing timely updates on order processing, support matters, and invoice-related queries.
• Identify, develop, and implement process improvements to enhance customer experience and operational efficiency across internal systems.
• Maintain Salesforce data integrity and process compliance, while supporting sales teams with renewal and order management activities.
• Prepare and consolidate monthly and quarterly reports on revenue performance, sales pipeline, renewals, and churn across business lines.
• Support customers by responding to enquiries, coordinating internal escalations, and driving issue resolution to ensure a positive customer experience.
• Coordinating with different stakeholders for customer-related documentation, including renewal agreements, authorization letters, contractual documents, and other business records.
• Create, process, and track credit notes, ensuring alignment with internal financial systems and controls.
• Collaborate closely with Sales, Customer Success, Finance, Accounting, Tax, Legal, and Customer Support teams to ensure effective communication and operational alignment.
• Provide regular and timely updates to stakeholders, ensuring transparency and efficient management of renewal and invoicing activities.
• Ensure all reporting, invoicing, and administrative activities are completed accurately, on time, and in accordance with company policies, financial controls, and best practices.
• Support additional renewals, invoicing, and operational activities as required to meet business objectives.

Skills and Experience

• Experince of order entry within Salesforce.
• Thorough knowledge of accounting concepts, systems, and procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience producing detailed reporting for senior management.
• Strong critical thinking skills, basic accounting principles knowledge, documentation skills, research andresolution skills, data analysis and multi-tasking skills.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!