Customer Relationship Manager

About the Role

As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process - communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.

This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply - relocation is mandatory.

Key Responsibilities

1. Stakeholder Communication Updates

• Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones
• Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage
• Respond to stakeholder queries promptly and escalate unresolved issues to senior team members
• Prepare and share daily customer requirement update reports with stakeholders and internal teams

2. Online Operations & Customer Updates

• Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day
• Follow up with customers on pending documentation, approvals, and next steps
• Maintain up-to-date records in the CRM system for all active customer requirements.
• Support team leads in meeting daily operations targets and SLAs

3. Upsell Support & Target Achievement

• Identify upsell opportunities during customer interactions and communicate relevant product or service options
• Support the online operations team in achieving quarterly upsell targets through proactive customer engagement
• Log and track upsell activities in the CRM and report progress to the team lead regularly
• Implement feedback from managers to improve upsell conversion rates

4. Stakeholder-Customer Liaison

• Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time
• Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders
• Handle customer concerns and miscommunications professionally, escalating where needed
• Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes

5. End-to-End Customer Coordination

• Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience.
• Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition.
• Flag delays or blockers in the customer experience process to the senior operations team immediately
• Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience

What We're Looking For

Required

• 2-5 years of experience in CRM operations, customer operations, or a similar customer-facing role
• Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage
• Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously
• Comfort with tools like Google Sheets, Excel, or project tracking tools
• Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment
• Open to relocating to Hyderabad - candidates from anywhere in India are welcome

Preferred

• Prior experience in property related information, legal tech, or documentation-related operations
• Familiarity with real estate processes in India
• Experience in a target-driven role with exposure to upselling or cross-selling

How Success Will Be Measured

• Daily stakeholder updates delivered without gaps or delays
• Customer requirement SLA adherence rate (target: 95%+)
• Upsell contribution towards quarterly team target
• CRM data accuracy and completeness for assigned Customer requests.
• Customer satisfaction and responsiveness scores

What We Offer

• Competitive compensation for mid-level operations professionals
• Performance-linked incentives tied to upsell targets.
• Relocation support for candidates moving to Hyderabad
• Structured onboarding and hands-on training in property operations
• Clear growth path into senior operations and team lead roles
• Collaborative, high-energy work environment
• Health and wellness benefits