Data Onboarding Technician

Are you highly organised, technically curious, and great at working with people?

We're looking for a Data Onboarding Specialist to join our Auckland team. This is a great opportunity for a recent graduate or early-career professional with a background in Computer Science, Information Systems, Software Engineering, Data Analytics, or a related field.

You'll combine technical problem-solving with customer interaction, helping clients successfully onboard to our software platforms while building your experience in data, systems, and technology.

Success in this role comes from being responsive, organised, detail-focused, and comfortable communicating with a wide range of stakeholders. While you'll be working with data and technology every day, this role is just as much about coordination, structure, and customer experience as it is about technical skills.

This role is based in our Auckland office. During your onboarding and training period, you'll work primarily onsite before transitioning to a hybrid working arrangement.

What you'll be doing

• Managing data onboarding and migration activities for customers implementing our software

• Working directly with customers to collect information, access systems, and support smooth onboarding outcomes

• Coordinating multiple projects, priorities, and timelines simultaneously

• Monitoring progress and ensuring data tasks are completed accurately and on schedule

• Maintaining clear documentation and updating project records across our systems

• Collaborating with implementation consultants, project teams, and technical specialists

• Investigating, validating, and troubleshooting customer data issues

• Building a strong understanding of database structures and how data flows between systems

What we're looking for

• A degree in Computer Science, Software Engineering, Information Systems, Data Analytics, or a related field

• 1-2 years of experience in a technical, data, customer support, implementation, or software-related role, or a recent graduate eager to build a career in technology

• Strong organisational skills and the ability to manage competing priorities

• Excellent written and verbal communication skills

• A naturally responsive and customer-focused approach

• High attention to detail and pride in delivering accurate work

• Confidence learning new systems and technical concepts

• An analytical mindset and ability to work with data

Nice to have

• Exposure to databases, data manipulation, or scripting (e.g. SQL, Python, PHP)

• Experience with Jira or project management tools

• Familiarity with Agile, Kanban, or Scrum environments

• Exposure to cloud technologies or AWS

What you'll get in return

• Salary between $60,000-65,000 NZD plus annual bonus opportunity

• Fully subsidised Southern Cross Health Insurance

• Subsidised parking via Parkable

• Structured onboarding and ongoing development

• Clear career growth opportunities within a global technology organisation

• Hybrid working following successful onboarding and training

• Modern Auckland office, including free gym and rooftop terrace

• Dog-friendly workplace

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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