Corporate customer care specialist /09։00-18։00

Idram • Bachelor's Degree • 10 months ago
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Location
In office (Yerevan)
Employment
Full-Time
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Idram

Idram is an Armenian payment company founded in 2006 and headquartered in Yerevan. Its electronic wallet is the most widely used digital payment service in the country. The company also operates a digital bank with IDBank.
idram.am • HQ: Yerevan, Armenia • 51-200 employees • Est. 2006

We are looking for a qualified, customer oriented Corporate customer care specialist who will keep communication with clients and provide fast and useful assistance to technical issues.

Responsibilities (optional)

  • Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Properly escalate unresolved issues to appropriate internal teams
  • Ensure all issues are properly logged.
  • Provide daily reporting to the technical support team responsible.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure the IT systems are fully functional after troubleshooting.

Required qualifications(optional)

  • Hands-on experience with Windows
  • BS degree in relevant field
  • High sense of responsibility
  • Excellent problem-solving and communication skills
  • Excellent time management skills
  • Customer orientation
  • Ability to work under pressure
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