Service Tech Lead

JOB SUMMARY:

Responsible to plan and oversee meeting space setups, furniture moving, cleaning, and minor repairs to ensure all facilities are guest-ready. This role leads service technicians to complete work efficiently, safely, and with excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations & Facility Readiness

• Oversee meeting space setups, breakdowns, and changeovers
• Coordinate furniture moving, room resets, and seasonal transitions
• Maintain cleanliness standards, including carpet care and general upkeep

Maintenance & Repairs

• Perform minor repairs and basic maintenance across cabins and facilities
• Maintain and repair vacuums, small equipment, and furniture
• Troubleshoot issues and complete work orders in a timely manner
• Perform pest control duties as assigned

Leadership & Team Coordination

• Lead and support service technicians in daily operations
• Assign, prioritize, and monitor work to ensure timely completion
• Provide training, guidance, and quality checks
• Support high-demand or urgent operational needs

Communication, Safety & Support

• Report repairs and facility needs through CMMS or proper channels
• Communicate clearly with supervisors and team members
• Ensure safe work practices and proper equipment use
• Safely operate company vehicles to transport team members, tools, and materials across camp
• Model and enforce safe driving practices at all times
• Maintain organized workspaces, tools, and inventory
• Provide excellent customer service to guests and staff
• Support staff spiritual life activities and perform other duties as assigned

EDUCATION and/or EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Experience in pest control desirable.
• 2+ years of maintenance, service technician, or related experience required
• Previous leadership or team lead experience preferred

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uphold and support the Mission, Vision, and Core Values of Forest Home
• Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life
• Maintain a professional attitude through performance, appearance, and demeanor
• Strong customer service skills with the ability to serve with integrity and alignment to organizational standards
• Self-starter with strong work ethic and ability to perform high-quality work
• Strong problem-solving, communication, and organizational skills
• Ability to lead with accountability and support while working both independently and as part of a team
• Regular, reliable attendance and ability to work flexible hours, including weekends and evenings
• Ability to lift and move heavy furniture or equipment
• Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions.
• Signed statement of faith

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

FOREST HOME CORE VALUES

Surrender to Christ (Romans 12:1-2)

• Abide with the Lord daily through study of His Word and prayer
• Surrender to the Lord daily through obedience to His Word
• Worship the Lord with the Forest Home Community
• Commit to grow in your faith through regular attendance at a local church
• Prioritize God, Family, and Work appropriately
• Be prepared to share your testimony with staff or guests
• Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature

Love (I Corinthians 13)

• Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)
• Be respectful to others
• Demonstrate compassion

Serve (Philippians 2:3-11)

• Give generously to God and others through time, talent and treasure
• Seek to put others’ needs above your own
• Demonstrate humility in both spirit and deed
• Actively look for ways to serve

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

• Show loyalty to others, even when they are not present
• Do the right thing, even when others are not present
• Extend trust and seek to believe the best in others
• Ask for forgiveness quickly when necessary
• Be truthful and transparent with others

Strive for Excellence (Colossians 3:23-24)

• Demonstrate accountability with time and resources
• Request and receive training
• Desire to improve, and challenge others to do the same
• Commit to exceeding guest expectations
• Refuse mediocrity

Engage in Community (I Thessalonians 5:11-13)

• Seek first to understand before being understood
• Communicate clearly, empathetically and respectfully
• Work through conflict Biblically (Matthew 18-15-17)
• Participate in intentional and purposeful community activities
• Partner with teammates for the goal of unity and team effectiveness
• Play and appreciate “campy” fun
• Faithfully pray for one another

Innovate (Ephesians 3:20-21)

• Dream Big
• Proactively seek solutions
• Think outside the box
• Dream, plan and execute new ideas
• Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)