Application Support Consultant (IGT1)

About IGT1:

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class products and services, and creates long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the Client: Kyriba

Kyriba is the global leader in cloud-based finance solutions, empowering CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation. Our award-winning SaaS platform delivers comprehensive treasury, risk management, payments, and supply chain finance capabilities that enable companies to optimize their working capital and enhance financial performance.

About the Role

As application support consultant you will have the unique opportunity to be the voice of our product and the frontline advocate for our customers. This role directly shapes our clients’ experience, satisfaction, and loyalty. By delivering fast, empathetic, and effective support, you will help our customers get the full value from their Kyriba product suite and ensure they remain committed ambassadors.

Key Responsibilities

• Deliver exceptional customer support across channels (email, phone, etc.), ensuring fast, friendly, and solution-oriented responses.
• Analyze and resolve a broad range of customer issues, collaborating with cross-functional teams when escalation is needed to drive resolution.
• Proactively share insights from customer interactions to help improve our products, processes, and documentation.
• Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues.
• Track and document all support activities with accuracy and attention to detail, ensuring data integrity and compliance.
• Contribute to team learning by sharing best practices and supporting onboarding of new team members.

• Proven experience in a customer-facing or support role, ideally in SaaS, technology, or a fast-paced environment.
• Excellent communication skills, with a passion for solving problems and making customers feel heard and valued.
• A logical analytical and troubleshooting approach, with a growth mindset and willingness to learn new technologies.
• Collaborative spirit and positive attitude-ready to support team goals and drive continuous improvement.
• Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools.
• Financial Savvy - knowledge of cash management, positioning and forecasting,, bank reporting,payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and/or general ledger
• Tech Savvy: comfort with file exchange systems, API, bank file protocols, data integration, automation features, performance analysis

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP