Program Manager - Student Operations (Offline Programs)

Working Days: 5 Days a Week - The IIDE Way

Location: Designated College and Andheri Campus

About IIDE:

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Manager - Student Operations & Student Success, you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth.

What You'll Do:

• Portfolio Performance & Outcome Accountability:
• Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations.
• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams.
• Ensure consistency in program standards, student experience, and brand representation across colleges.
• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
• Leadership, Talent Strategy & Accountability:
• Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
• Define performance expectations, role ownership, and growth pathways.
• Conduct regular performance reviews, feedback conversations, and capability-building discussions.
• Identify skill gaps and drive targeted training, coaching, or role realignment.
• Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
• Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations.
• Institutional Partnerships & Portfolio Growth:
• Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.
• Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
• Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.
• Identify opportunities for portfolio expansion, new batches, and program growth.
• Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.
• Academic Quality, Examinations & Student Success:
• Govern academic quality across colleges, including trainer effectiveness, content delivery, and batch performance.
• Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution.
• Review academic, examination, and student success data to surface quality risks and preparedness gaps.
• Ensure timely interventions for at-risk students, batches, or colleges.
• Champion a strong student success culture through engagement, industry exposure, and community initiatives.
• Placements Enablement & Outcome Support:
• Partner with central placements and career services teams to support placement readiness across colleges.
• Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.
• Track and review placement-related metrics at a portfolio level, including readiness, participation, and outcomes.
• Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
• Act as the college-facing escalation and governance owner for placement-related challenges.
• Additional Duties:
• Collaborate with cross-functional teams to support portfolio performance, student success, and institutional growth.
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• Must-Have:
• Minimum of 8+ years of experience in student-facing roles.
• Proven leadership experience within ed-tech or student-centric environments.
• Track record of inspiring and guiding teams of 5-10 individuals towards collective success and growth.
• Vibrant and optimistic mindset, with strong analytical skills for creative problem-solving.
• Demonstrated ability to navigate and resolve challenging situations while ensuring a positive experience for students at every step.
• Should Have:
• Experience or skills related to process improvements and strategies.
• Experience with ticketing software to manage queries efficiently.
• Nice to Have:
• Additional relevant experiences or skills that would be advantageous.
• Relevant certifications or training.

Why Join IIDE?

• Work with one of India's fastest-growing digital education brands
• Drive measurable student success and operational outcomes across partner colleges
• Lead high-impact teams and institutional partnerships
• Work in a collaborative and high-growth environment

Who You'll Thrive As

You're someone who:

• Takes ownership of student success, operational performance, and portfolio outcomes.
• Leads and develops teams with clear accountability and a growth mindset.
• Builds strong relationships with institutional stakeholders.
• Uses data and structured thinking to solve complex operational and student-facing challenges.
• Balances strategic leadership with hands-on execution.