Business Analyst

iKnowHow Group is a leading Software & Robotics Solutions group of companies operating internationally for over 24 years, with 300+ professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and Public Sector industries. The group is structured into specialized subsidiaries, each focused on distinct technology domains and market verticals.

We are now looking for a mid-level Business Analyst to work in new challenging outsourced projects.

You will elicit and structure requirements for digital products spanning policy, claims, customer experience, and internal operations, translating business needs into clear, testable specifications. You will work in Agile/Scrum teams delivering on a modern, cloud-native technology stack across Microsoft Azure, GCP, and AWS.

Responsibilities:

• Engage with business stakeholders, product owners, and SMEs to elicit, analyses, and document functional and non-functional requirements for new and existing platforms.
• Translate business processes into clear user stories, acceptance criteria, process flows, and use cases, supporting both new product development and modernization initiatives.
• Produce process maps, data flow diagrams, and user journey artefacts using tools, applying BPMN or UML where appropriate.
• Analyze existing systems and reports to identify gaps, redundancies, and improvement opportunities across underwriting, claims, distribution, and customer service.
• Support data-driven decision making and collaborating with data teams to define KPIs, reports, and dashboards.
• Partner with product owners and engineering leads to maintain a healthy, well-prioritized backlog, ensuring stories are refined, estimated, and ready for sprint planning.
• Participate in Agile ceremonies, providing analysis support throughout the delivery lifecycle.
• Coordinate UAT planning and execution with business stakeholders, capturing feedback and supporting defect triage with QA and development.
• Facilitate workshops and stakeholder meetings, ensuring decisions, risks, and dependencies are clearly documented and communicated.
• Maintain up-to-date documentation, establishing a single source of truth for product features and processes.

Requirements

• Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or a related field.
• 3-5 years of experience as a Business Analyst on digital, data, or enterprise software projects.
• Proven experience working in Agile/Scrum delivery teams alongside engineering, QA, and product.
• Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured requirements and clear acceptance criteria.
• Hands-on experience writing user stories and managing backlogs in Jira; documenting in Confluence.
• Working knowledge of process modelling notations (BPMN, UML) and tools such as Visio, Lucidchart, or Miro.
• Comfortable with SQL for data exploration and validation; familiarity with reporting tools such as Power BI.
• Exposure to cloud platforms - Microsoft Azure primarily, with GCP and AWS as secondary.
• Excellent written and verbal communication skills in English; ability to facilitate workshops and present to senior stakeholders.

Nice to have:

• Domain experience in insurance, financial services, or another regulated industry

Benefits

• An attractive salary package

• Private health insurance plan

• Career development and growth opportunities

• Continuous training via personalized seminars

• An amazing private & open-office workspace in Athens #LI_Hybrid
• Stable and enjoyable working environment