IT Support Engineer (2nd Level)
iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics-blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We’re looking for curious, driven people who want to create impact through technology-and grow with us.
As we continue to grow, we are seeking a skilled and motivated IT Support Engineer (2nd Level) to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.
Responsibilities:
· Provide first- and second-line support for software applications used within the organization.
· Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.
· Document issues and solutions in a clear and structured manner.
· Guide users on the correct use of software systems.
· Provide basic training or reference materials when needed.
· Assist with onboarding of new staff by setting up accounts and software tools.
· Monitor system performance and report abnormalities.
· Assist with software updates, patches, and configuration changes.
· Perform routine system checks to ensure software stability.
· Work closely with developers, system administrators, and vendors to resolve complex issues.
· Escalate unresolved problems with full documentation and diagnostics.
· Collaborate in testing new software releases or updates before deployment.
· Maintain accurate support logs and knowledge-base articles.
· Prepare reports on recurring issues and propose improvements.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with SQL, databases, or basic scripting (PowerShell, Bash) is advantageous.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Good knowledge of common business applications (Microsoft 365, CRM systems, ERP systems).
- 1-3 years of experience in a similar role
Benefits
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- Continuous training via personalized seminars
- An amazing private & open-office workspace in Athens #LI_Hybrid
- Stable and enjoyable working environment