IT Support Engineer (2nd Level)

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics-blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We’re looking for curious, driven people who want to create impact through technology-and grow with us.

As we continue to grow, we are seeking a skilled and motivated IT Support Engineer (2nd Level) to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.

Responsibilities:

· Provide first- and second-line support for software applications used within the organization.

· Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.

· Document issues and solutions in a clear and structured manner.

· Guide users on the correct use of software systems.

· Provide basic training or reference materials when needed.

· Assist with onboarding of new staff by setting up accounts and software tools.

· Monitor system performance and report abnormalities.

· Assist with software updates, patches, and configuration changes.

· Perform routine system checks to ensure software stability.

· Work closely with developers, system administrators, and vendors to resolve complex issues.

· Escalate unresolved problems with full documentation and diagnostics.

· Collaborate in testing new software releases or updates before deployment.

· Maintain accurate support logs and knowledge-base articles.

· Prepare reports on recurring issues and propose improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Strong understanding of operating systems (Windows, macOS, Linux).
• Familiarity with SQL, databases, or basic scripting (PowerShell, Bash) is advantageous.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Good knowledge of common business applications (Microsoft 365, CRM systems, ERP systems).
• 1-3 years of experience in a similar role

Benefits

• An attractive salary package
• Private health insurance plan
• Career development and growth opportunities
• Continuous training via personalized seminars
• An amazing private & open-office workspace in Athens #LI_Hybrid
• Stable and enjoyable working environment