IT Support Specialist

Position Overview:

We are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality provide technical support to staff maintain hardware and software systems and oversee network reliability within the warehouse environment.

Key Responsibilities:

• Provide on-site technical support for warehouse staff (software hardware network issues).
  
• Install configure and maintain computers printers scanners and other IT equipment.
  
• Monitor and troubleshoot warehouse network connectivity and internet performance.
  
• Support warehouse systems such as inventory software handheld devices and scanners.
  
• Maintain and update system logs access permissions and device tracking.
  
• Ensure data backup procedures are followed and support recovery processes when needed.
  
• Coordinate with vendors and external IT providers when necessary.
  
• Ensure security protocols are applied including antivirus updates and user access control.
  
• Respond quickly to technical issues to avoid workflow disruptions.
  
• Support digitalization initiatives and system upgrades inside the warehouse.
  

• Bachelors degree in Information Technology Computer Science or related field.
  
• Proven experience (13 years) in IT support preferably in a warehouse or operational environment.
  
• Strong troubleshooting skills for hardware software and network issues.
  
• Knowledge of Windows OS basic networking routers and access points.
  
• Ability to work under pressure and prioritize tasks effectively.
  
• Strong communication and teamwork skills.
  
• High level of reliability responsibility and attention to detail.
  

• Work Schedule: 6 days per week 9 hours per day.
  
• On-site role at Manial Shiha Warehouse.
  
• Supportive and collaborative work environment.