Branch Manager, Garissa

Job Description

The role holder is responsible for driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.

Roles & Responsibilities

• Drive branch business performance through achievement of growth, profitability, and customer acquisition targets.
• Develop and execute strategies to grow funded and non-funded business portfolios.
• Identify and pursue new business opportunities from both existing and prospective customers.
• Build and maintain strong customer relationships while delivering exceptional service standards.
• Monitor branch sales performance and portfolio growth against agreed targets.
• Analyze financial statements, assess credit requests, and provide recommendations for approval.
• Oversee credit portfolio quality, including management of loan arrears and excess drawings.
• Ensure timely perfection and registration of collateral and securities.
• Lead, coach, and motivate branch staff to achieve high performance standards.
• Manage branch operational risk, compliance, and internal controls.
• Prepare and submit regular business performance and activity reports.
• Drive continuous improvement initiatives to enhance customer experience and branch efficiency.

Minimum Qualifications

• Bachelor's Degree in Business, Finance, Economics, Social Sciences, or a related field.
• Relevant professional qualification in Banking, Finance, Business Management, or a related discipline.
• Membership in a recognized professional body is an added advantage.
• Minimum of 10 years' relevant banking or financial services experience, including at least 3 years in a management role.

Key Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong business development and relationship management capability.
• Commercial acumen and financial analysis skills.
• High levels of integrity and professionalism.
• Strong decision-making and problem-solving abilities.