Customer Experience Intern, Spring 2027

The Customer Experience Intern will support the planning and execution of initiatives aimed at enhancing the experience of IMG Academy's student-athletes, campers, families, and guests. This role will contribute to project management, cross-functional collaboration, customer insights, and operational improvements while taking ownership of smaller projects that drive meaningful change. The ideal candidate is organized, proactive, detail-oriented, and eager to help create seamless customer experiences.

Position Responsibilities

Support the planning, coordination, and execution of cross-functional customer experience initiatives.

Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.

Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.

Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.

Review student-athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.

Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.

Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.

Coordinate onboarding and customer-facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.

Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.

Adhere to all company policies, procedures, and business ethics codes.

Perform other duties as assigned.

Knowledge, Skills, and Abilities

Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or a related field, or equivalent experience.

Strong organizational and time management skills with the ability to balance multiple priorities.

Excellent written and verbal communication skills with strong attention to detail.

Ability to collaborate across departments while independently managing assigned tasks and smaller projects.

Proactive, resourceful, and willing to take initiative to support team goals.

Strong critical thinking, problem-solving, and analytical skills, including the ability to identify trends and translate data into actionable insights.

Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Adaptability and willingness to learn in a fast-paced, collaborative environment.

Interest in customer experience, sports, education, or hospitality.