Site Reliability Engineer

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.

The Impact You’ll Make

As a Site Reliability Engineer at Incode, you will be the backbone of our cloud infrastructure. You’ll architect and evolve scalable, cloud-native systems that power secure and seamless identity experiences, leveraging Kubernetes, Terraform, and AWS. Your work will accelerate deployments, fortify monitoring and observability, and ensure reliability at global scale. Partnering closely with our developers, you’ll transform complex challenges into resilient, automated solutions that keep our applications highly available and performant. You will be a key enabler of speed, trust, and innovation-driving how Incode builds, delivers, and scales AI-driven identity verification for the world.

What You’ll Own & Drive

• Cloud-Native Infrastructure - Design, implement, and maintain Kubernetes-based environments that deliver scalability, resilience, and security.
• Infrastructure as Code (IaC) - Implement and manage Terraform-driven automation to ensure consistency, repeatability, and reliability across all client deployments.
• Production Reliability - Troubleshoot and resolve issues in live environments, minimizing downtime and ensuring seamless customer experiences.
• Monitoring & Logging - Build and optimize observability solutions with Prometheus, Loki, ELK, or similar stacks, tailoring systems to business and performance needs.
• Engineering Standards - Contribute to and refine internal best practices, methodologies, and automation frameworks that elevate the DevOps culture.
• Continuous Innovation - Stay on top of AWS and DevOps advancements, introducing new tools and approaches that enhance speed, efficiency, and scalability.

The Qualities That Set You Apart

• Cloud-Native Builder - You bring proven expertise in designing, deploying, and managing applications on Kubernetes, with a deep understanding of its architecture and core concepts.
• Infrastructure as Code Champion - You’re highly skilled with Terraform, driving automation and consistency across complex environments.
• Pipeline Innovator - You have hands-on experience implementing and optimizing CI/CD workflows using GitLab CI/CD or GitHub Actions, accelerating delivery while ensuring quality.
• AWS Practitioner - You possess a strong command of core AWS services (EC2, VPC, S3, IAM, etc.) and know how to leverage them for scalable, secure solutions.
• Systems & Networking Thinker - You understand networking fundamentals-TCP/IP, DNS, HTTP/S-and apply them to build reliable, high-performance systems.
• Clear Communicator - You excel at translating technical solutions into language that resonates with both technical peers and non-technical stakeholders.

Your Background

• Proven experience as a Site Reliability Engineer / DevOps Engineer or in a similar role.
• Hands-on experience deploying and managing Kubernetes-based applications.
• Strong expertise in Terraform and infrastructure automation.
• Experience designing and implementing CI/CD pipelines with GitLab CI/CD or GitHub Actions.
• Solid understanding of AWS services including EC2, VPC, S3, IAM, and related offerings.
• Knowledge of networking protocols and best practices (TCP/IP, DNS, HTTP/S).
• Strong written and verbal communication skills, with the ability to present technical solutions effectively.

Why Incode?

• Mission with Meaning  - Shape how billions of people prove identity-safely, simply, and ethically.
• Rocket-Ship Growth  - Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing  - Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy  - Operate like a founder with the resources of a unicorn.
• Global Impact  - Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.

Aspects of our Culture:

• High performance
• Freedom & responsibility
• Context, not control
• Highly aligned, loosely coupled
• Continuous Feedback
• Promotions & Development
• Learn more about Life at Incode!

Benefits & Perks:

• Flexible Working Hours & Workplace
• Open Vacation Policy

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know-we’ll do our best to support you.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.