GI Specialist, Telesales

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a GI specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families.

You will be required to:

• Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
• Entrench a strong brand image of Income through clear and honest sales pitch
• Recommend suitable policies to address customers’ needs and actively identifying opportunities for cross-selling and up-selling
• Follow-up on enquiries and promote direct business product activations
• Achieve KPI of sales performance, call quality and operational standards
• Achieve KPI of leads clearance and talk time
• Work closely with Team Managers for business development and implementation of sales strategies

To join us as a Telesales Executive, you should:

• Have obtained a minimum of GCE 'N' Levels, 3 G.C.E ‘O’ Levels Passes or NITEC certification
• Relevant insurance certifications such as BCP, PGI and HI will be a plus
• Past experience in the insurance industry will be advantageous
• Professional and well-spoken over the phone
• Good verbal communication and customer service skills to appease customers
• Motivated and driven when met with challenges, committed, strong-willed and persuasive in recommending suitable products
• Proficient in Microsoft Office and able to multi-task to efficiently reply to enquiries